Operation Manual

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Verizon Wireless VZAccess Manager61

I get connected, but I can't get

to any web sites.

If you are using VPN (Virtual Private Networking) you may

require proxy settings to access the Internet when Wi-Fi

connections. To see if this is the case disconnect from your

VPN and see if you can access the Internet directly. Also if you

are not using VPN and you have proxy settings set, they will

prevent you from accessing web pages. For additional

information see

Turning Proxy Settings On and Off

If you are using a PC provided by your employer, it's possible

they might be using Microsoft's Winsock Proxy or a similar

program that enforces Proxy settings without having to enter

any proxy settings in your web browser. If this is the case you

would only be able to access the Internet when using VPN. To

access the internet directly you would have to disable the

Winsock Proxy. Usually these applications have an icon in

Control Panel that allows turning them on and off. Check with

your Network Administrator if you think this might be the case.

An application may be causing a conflict with the Venturi

compression software. If you just installed an application

temporarily uninstall it and see if normal operation returns. For

details on resolving problems with Venturi see the

Venturi

Troubleshooting section. Venturi is not used for the Wi-Fi

connections but a conflicting application might prevent access

to web pages.

I'm unable to connect using

Wi-Fi.

A low signal can cause this. Try moving within the Wi-Fi hot

spot to improve your signal and try connecting again.

This can happen when your computer fails to successfully

obtain an IP address. Try performing a release and renew by

electing the following from VZAccess Manager's main

screen: "Session", "Statistics", "Wi-Fi" tab. The "Address type"

should show "Assigned by DHCP". If it shows "Automatic

Private Address" you have not been assigned an IP address

from the Wi-Fi network. Select "Release", then "Renew".

Try selecting "Disconnect" and then connect again.

I can receive e-mail but

cannot send e-mail using my

e-mail program.

Some Internet Service Providers require that you be

connected through them to access their mail server to send e-

mail. See

section on

E-mail Options

I connected OK, everything

was working, then everything

stopped working.

A low signal can cause this. Try moving within the Wi-Fi hot

spot to improve your signal and try connecting again.

If necessary, try disconnecting and reconnecting.

My connection was lost.

A low signal can cause this. Try moving within the Wi-Fi hot

spot to improve your signal and try connecting again.