Operation Manual

Troubleshooting 60

When installing VZAccess

Manager, it was not able to

find the Wi-Fi device.

Verify that the client that came with the Wi-Fi device can talk

to it. If it can't, contact the Wi-Fi device manufacturer for

assistance getting it to work with the client it comes with. Then

try VZAccess Manager again.

Check with the Wi-Fi device manufacturer to see if newer

drivers are available. If they are, download and install them.

If using a Wi-Fi PC Card, try removing it and reinserting it.

On Windows 2000 and XP, this can happen if you do not have

administrative rights. Check with your IT department, if you

have one, to see if they limited your user rights. If they have,

you will need their assistance to run the setup wizard with

administrative rights. You can access the setup wizard from

VZAccess Manager's main screen by selecting "Tools", "Run

Wizard".

When installing VZAccess

Manager, a dialog appeared

stating that a feature in the

Cisco

Aironet

Client

needed to be enabled.

A simple configuration change is required to the Cisco

Aironet

Client to allow VZAccess Manager to work properly.

Select, "Start", "Programs", "Cisco Systems", "Aironet Client

Utility (ACU)", "Select Profile", then select "Use Another

Application to Configure My Wireless Settings", and "Apply".

When installing VZAccess

Manager, a dialog appeared

stating

You will need to

upgrade your Wi-Fi card

drivers before running this

program. . ."

Check with the Wi-Fi device manufacturer to see if newer

drivers are available. If they are download and install them.