Operation Manual

Troubleshooting 58

I get "There is no dial tone"

while trying to connect, using

my wireless phone.

It seems as if the wireless

phone is not being

recognized at all.

Try powering the wireless phone OFF, then ON again. If using

a PC Card you can remove it and reinsert it. Then try to

establish your session again.

Raise the antenna on your wireless phone, and verify that

there is a "D" on the display to indicate digital coverage. If you

are not within the digital coverage area, wait until you are back

in the Verizon Wireless digital coverage area to place your

call.

Note: There is a known issue with some Kyocera 2035s, which

will cause this symptom if you receive or miss a call then

connect the wireless phone to your PC and attempt to use

your Quick 2 Net (14.4 kbps) connection. Powering the

wireless phone OFF and then back ON will reset the phone,

allowing you to use it. If you take the wireless phone in for

service, the phone's software can be upgraded to the latest

version to resolve this issue.

If you are using a NationalAccess capable wireless phone and

cable, verify the serial port speed setting on the phone is set to

19,200 or 115,200. If your serial port supports 115,200 or

230,400, VZAccess Manager will automatically set the phone

to the best speed setting. See your wireless phone's manual

for instructions on how to do this. If your wireless phone does

not have a speed setting, power it OFF, then ON again.

If using a USB cable, be sure you connected it to the same

port it was connected to when you configured VZAccess

Manager. You can reset the USB drivers by unplugging and

reconnecting the USB cable. If necessary, from VZAccess

Manager's main screen you can select "Tools", "Run Wizard"

to run the setup wizard again to redetect and configure the

phone.