Operation Manual

Verizon Wireless VZAccess Manager57
© 2004 Verizon Wireless
My communication software
shows that I am connected,
but my wireless phone does
not.
·
Depending on your device and your N
ationalAccess or
BroadbandAccess
plan, your data session may disconnect
during a dormant state. See your Calling Plan brochure for
details. Select disconnect, then connect again
·
Your call may have been disconnected due to a network
anomaly. Disconnect and try to establish your session again.
·
If you are unable to establish a session using the
NationalAccess - BroadbandAccess or the NationalAccess
connection, try the Quick 2 Net (14.4 kbps) connection. (
Note:
Quick 2 Net and Dial Up connections may be charged
differently than N
ationalAccess or BroadbandAccess
sessions. Please check your Calling Plan brochure for
details.)
I get disconnected while
using Mobile Office, or while
dialed in to my corporate
network.
·
Raise the antenna on your wireless phone, and verify that
there is a "D" on the display to indicate digital coverage. If you
are not within the digital coverage area, wait until you are back
in the Verizon Wireless digital coverage area to place your
call.
·
Check the battery strength indicator on the display of your
wireless phone. Low power may cause loss of signal.
·
Try to establish your session again.
·
Make sure the data cable between your wireless phone and
your computer is securely connected to both devices.
·
Your corporate network or Internet service provider may have
disconnected you. If the problem persists, contact your
Internet service provider or corporate network administrator for
support.
·
Check your application software setup to see if it has an
inactivity timeout. Increase the timeout to match your needs.
When I launch VZAccess
Manager:
. . . my wireless phone powers
off.
. . . the levels reported for
Battery or Signal level are
incorrect.
·
Some wireless phones do not support the commands used to
determine the battery and signal levels. If the display of the
phone differs with what is displayed in VZAccess Manager use
the information displayed on the phone.
·
You can set VZAccess Manager to display the PC's battery
level instead of the battery level of the wireless device. This
will resolve the powering off issue if it is occurring. See
WWAN Specific Settings
.
·
Also keep in mind the battery levels in VZAccess Manager
cannot update when the wireless phone is in use. The default
setting is to query the wireless phone when the program
starts, right before you establish a session and when you
disconnect. So the levels are a snapshot; they do not
constantly update. You can refresh the levels when you are
not in a session by selecting "Tools", "Refresh Signal Levels"
from VZAccess Manager's main screen.