Operation Manual
Troubleshooting 56
© 2004 Verizon Wireless
I can't load a specific page.
·
You can try turning Venturi off to load a page that is causing a
problem and then turn it back on to continue browsing. You do
this by accessing the main user interface by double clicking on
the "V" icon in the task tray or by right clicking on it and
selecting "Open". Click the button under "Venturi Mode:", to
turn Venturi "OFF", click it again to return it to "AUTO" ("ON" if
configured for manual control).
I can receive e-mail but
cannot send e-mail using my
e-mail program.
·
Some Internet Service Providers require that you be
connected through them to access their mail server to send e-
mail. See
section on
E-mail Options
.
My computer, during
installation or normal use:
. . . locks up or crashes when
attempting to dial.
. . . mouse does not work
properly when I try to use
my Mobile Office wireless
phone or device.
·
Refer to your computer manual for help in managing your
serial COM ports and USB ports, to resolve potential resource
conflicts.
·
Exit any applications that may use serial ports or USB ports,
that might be causing a conflict and try again.
·
Remove any PC Card (PCMCIA) modems in your computer
while using your wireless phone and cable or 1XEV-
DO/1XRTT/CDMA PC Card, and try again.
My connection fails
immediately, or I get a "Call
Failed" message on the
display of the wireless phone.
·
If using a wireless phone and cable, check the battery strength
indicator on the display of your wireless phone. Low power
may cause loss of signal.
·
Raise the antenna on your wireless phone, and verify that
there is a "D" on the display to indicate digital coverage. If you
are not within the digital coverage area, wait until you are back
in Verizon Wireless digital coverage to place your call. Try to
connect again.
·
Try powering the wireless phone OFF, then ON again. If using
a PC Card you can remove it and reinsert it. Then try to
establish your session again.
My connection fails, and I am
getting a "Signal Faded"
message on the display of my
wireless phone.
·
Raise the antenna on your wireless phone, and verify that
there is a "D" on the display to indicate digital coverage. If you
are not within the digital coverage area, wait until you are back
in the Verizon Wireless digital coverage area to place your
call.
·
Try to establish your session again.