Operation Manual
Verizon Wireless VZAccess Manager55
© 2004 Verizon Wireless
When installing VZAccess
Manager, it was not able to
find the WWAN device
(wireless phone and cable or
1XEV-DO/1XRTT/CDMA PC
Card).
·
If using a wireless phone and cable make sure it is powered
ON and securely connected.
·
If using a wireless phone and cable, try powering it OFF, then
ON again.
·
If using a WWAN (1XEV-DO/1XRTT/CDMA) PC Card, try
removing it and reinserting it.
·
Identify any software that uses the serial port on your
computer or other USB devices (such as Microsoft Windows
CE services, ActiveSync and Palm HotSync) and exit all of
these programs. See
Turning Sync Applications On and Off
.
·
Make sure that the auto-answer feature of any fax software
you are using is disabled.
·
Check with your computer manufacturer to verify your serial
port or USB port is enabled and properly configured.
·
If using a USB cable be sure to follow the documentation
supplied with it to get it installed as a serial port or USB
modem, before installing the VZAccess Manager software. If
you have done this, also try disconnecting the USB cable from
the PC and the wireless phone, then reconnect it and try
again.
·
If you are using a NationalAccess capable wireless phone and
cable, verify the serial port speed setting on the phone is set to
19,200 or 115,200. If your serial port supports 115,200 or
230,400, VZAccess Manager will automatically set the phone
to the best speed setting. See your wireless phone's manual
for instructions on how to do this. If your wireless phone does
not have a speed setting, power it OFF, then ON again.
I get connected, but I can't get
to any web sites.
·
If you are using VPN (Virtual Private Networking) you may
require proxy settings on the BroadbandAccess,
NationalAccess and Quick 2 Net (14.4 kbps) connections if
you wish to access the Internet when connected to a corporate
network through VPN. To see if this is the case disconnect
from your VPN and see if you can access the Internet directly.
For additional information see
Turning Proxy Settings On and Off
.
·
If you are using a PC provided by your employer it's possible
they might be using Microsoft's Winsock Proxy or a similar
program that enforces Proxy settings without having to enter
any proxy settings in your web browser. If this is the case, you
will only be able to access the Internet when using VPN. To
access the Internet directly you will have to disable the
Winsock Proxy. Usually these applications have an icon in
Control Panel that allows turning them on and off. Check with
your Network Administrator if you think this might be the case.
·
An application may be causing a conflict with the Venturi
compression software. If you just installed an application
temporarily uninstall it and see if normal operation returns. For
details on resolving problems with Venturi see the
Venturi
Troubleshooting section.