Verizon Wireless VZAccessSM Manager User's Guide
I Verizon Wireless VZAccess Manager Table of Contents Part I Introduction 3 1 Supported Services ................................................................................................................................... 3 2 System Requirements ................................................................................................................................... 3 3 Setup Overview ........................................................................................................
Contents II 3 Instructions ................................................................................................................................... for AOL Users 38 AOL Version 9 .......................................................................................................................................................... 39 4 Using E-mail...................................................................................................................................
3 1 Verizon Wireless VZAccess Manager Introduction VZAccessSM Manager from Verizon Wireless: Welcome to the Verizon Wireless VZAccess Manager. The VZAccess Manager provides a one-touch connection to the wireless Internet. It has built-in support for WWAN and Wi-Fi devices to give you the flexibility you need while you are mobile to connect your laptop to the Internet wirelessly. 1.1 Supported Services VZAccess Manager supports the following services from Verizon Wireless: 1. 2. 3. 4.
Introduction 1.3 Setup Overview 1. 2. 3. 4. 5. 6. 2 4 If VZAccess Manager was obtained in a Mobile Office kit, install the USB drivers for your phone from Disc 1 before installing VZAccess Manager. If you purchased a PC Card, there is only one CD that contains VZAccess Manager and PC Card drivers. If you plan to use the Wi-Fi features be sure your Wi-Fi adapter is installed before installing VZAccess Manager.
5 Verizon Wireless VZAccess Manager Important: VZAccess Manager software must be installed before you insert the PC Card in to the computer for the first time. Only after the software has been installed can Windows successfully install and configure the PC Card. 2.1 The VZAccess Manager Setup Program Step 1 Double-click the VZAccess Manager setup program. You will be presented with a "Welcome" screen. Click the Next button to continue with the installation process.
Installation and Configuration 6 Step 4 You are now ready to begin installing VZAccess Manager components onto your computer. Click Next to continue. Step 5 During this step the components of the VZAccess Manager product are being installed onto your computer. Installation will occur to the destination folder specified in Step 3 above. Step 6 Installation is now complete. Click the Finish button to leave the VZAccess Manager setup program and begin using your new software 2.
7 Verizon Wireless VZAccess Manager Step 2 On first-run of VZAccess Manager the Setup Wizard will automatically run. You will be presented with a Welcome screen. If you have an Internet connection, it is recommend that you check to see if you are running the lastest version of VZAccess Manager. Click the Check for Updates button to perform this check. Click Next to continue. Step 3 In this step of the Setup Wizard you must specify the type of wireless device that you intend to use with VZAccess Manager.
Installation and Configuration 8 Step 5 The VZAccess Manager will now detect and setup your WWAN device. Step 6 In this step you need to select the type of connectivity you wish to use with your wireless device. For the purposes of this guide, we will select "PC Card". Please note that this selection may not be appropriate for your type of wireless device. Once you have selected your connectivity option, click Next to continue. Step 7 In this step the VZAccess Manager will find your wireless device.
9 Verizon Wireless VZAccess Manager Once your wireless phone is turned on and connected to your computer, click Next to continue. At this point in the setup process VZAccess Manager will attempt to find your wireless device. If a devione is found, you will see the following screen. Step 8 The detection and configuration process for your wireless device is now complete. In this step you can elect to run the VZAccess Manager automatically every time you start up your computer.
Using VZAccess Manager 10 connecting to Wi-Fi networks such as ones used at home or work. · Supports built-in Wi-Fi adapters or PC Cards. A WWAN capable device is required to use the WWAN features. Individual WWAN features are also device dependent as described in the WWAN section above. Other Features: · Can also be used to launch all of your dial-up networking connections, if desired. · Can launch your browser, e-mail client, VPN or a program of your choice upon connection.
11 Verizon Wireless VZAccess Manager strength displayed to know when you are in range. See the section "Wi-Fi Specific Settings" for additional details. Note that with certain Wi-Fi adapters the signal strength for Wi-Fi networks is not accurate until you connect to the network. Note: The Quick 2 Net (14.4 kbps) connection is only created when the WWAN option is selected during setup and if your wireless device supports it.
Using VZAccess Manager 12 VZAccess Manager will display status information at the bottom during the connection process as well as while connected. When not connected, the status text in the lower left corner will display "Not connected" for the currently selected network. The timer will display "00:00:00". Once connected, the status text will display "Connected" and the elapsed timer will begin to run. When a connection is active, its name will appear as bold text.
13 Verizon Wireless VZAccess Manager The Session Information window will also contain a My Computer tab and a Wi-Fi tab if applicable. The My Computer tab contains detailed information about your computer. This information is helpful when troubleshooting a problem. Additional information when using the Quick 2 Net (14.4 kbps) connection: When using the Quick 2 Net (14.4 kbps) connection, VZAccess Manager enables the Venturi compression software to roughly double your performance.
Using VZAccess Manager 14 ATTENTION You are about to establish a NationalAccess (1xRTT) connection. Charges apply in accordance with your subscription to Verizon Wireless' NationalAccess. To see our current pricing for NationalAccess, please visit http://www.verizonwireless.com/b2c/mobileoptions This message will display each time you go to connect via the NationalAccess connection until you select "Do not show this warning again". The first time you connect via the Quick 2 Net (14.
15 Verizon Wireless VZAccess Manager In most cases connecting to a private Wi-Fi network is a simple process and you can use VZAccess Manager instead of the Wi-Fi client you would normally use. If you have any problems doing this try the recommendations in the section on Wi-Fi Troubleshooting. 3.5 Using Dial Up Connections This section is only applicable if you are using a WWAN Device that supports Dial-Up connections (a wireless phone and cable or a PC Card).
Using VZAccess Manager 16 Windows 2000 and XP users can access Dial-Up Networking from VZAccess Manager by selecting "Options", "Control Panels", "Network and Dial-up Connections", right click on the desired connection and select "Delete". 4 VZAccess Manager Preferences This section will cover the preferences that are common to both WWAN and Wi-Fi usage. The next two sections will cover preferences unique to WWAN and Wi-Fi. 4.
17 Verizon Wireless VZAccess Manager For Wi-Fi, Passwords, and VPN options see section on Wi-Fi Specific Settings. For WWAN and Venturi options see section on WWAN Specific Settings. Updates Tab This feature allows VZAccess Manager to automatically check for software updates. If an update is available, you will be notified of it's size and approximate download times if using NationalAccess, BroadbandAccess, Quick 2 Net or any Wi-Fi connection. You will be given the choice to download or cancel.
VZAccess Manager Preferences 18 Show wireless device battery instead of PC battery: If you only selected to detect and install Wi-Fi when installing VZAccess Manager, VZAccess Manager will display the PC's battery status in it's main window. If you are using a WWAN device and this option is selected, the battery level of your WWAN device will be displayed when your device is connected and detected by VZAccess Manager, as well as when you connect and disconnect using your WWAN device.
19 Verizon Wireless VZAccess Manager Do not open my browser: With this option selected, when you connect to a WWAN network, VZAccess Manager will not automatically launch your default web browser. Open my browser to my default home page: With this option selected, when you connect to a WWAN network (NationalAccess - BroadbandAccess, NationalAccess or Quick 2 Net), VZAccess Manager will automatically launch your default web browser and your home page will load.
VZAccess Manager Preferences 20 Disable: When you connect to a WWAN network, VZAccess Manager will not automatically launch your VPN client. Microsoft VPN: If the network you are connecting to supports using Microsoft's VPN, you can select this option and select the VPN connection you normally use from the drop down list. You can also use the "Add VPN" to create a Microsoft VPN connection. When you use VZAccess Manager to connect to a WWAN network, it will automatically launch your VPN connection.
21 Verizon Wireless VZAccess Manager If you connect your Wi-Fi device after VZAccess Manager has been started and you are in coverage of a Wi-Fi network, selecting "Options", "Refresh Networks" will cause VZAccess Manager to recognize your Wi-Fi device (and WWAN if connected) and scan for available networks. Wi-Fi Preferences The options relevant to Wi-Fi are found on the "Options" tab and the "Wi-Fi" tab under preferences. Select "Options" then "Preferences". The first relevant tab is the Wi-Fi tab.
VZAccess Manager Preferences 22 Note that with certain Wi-Fi adapters the signal strength for Wi-Fi networks is not accurate until you connect to the network. Edit: If you select a connection in the Preferred Network list, the Edit button will become active. Pressing it will provide you with three additional tabs that will be discussed below. Remove: This will remove any other Wi-Fi networks you have added or connected to in the past. Just select the network, then select "Remove".
23 Verizon Wireless VZAccess Manager Do not open my browser: With this option selected, when you connect to a Wi-Fi network, VZAccess Manager will not automatically launch your web browser. Open my browser to my default home page: With this option selected, when you connect to a Wi-Fi network VZAccess Manager will automatically launch your web browser and your default home page will load.
VZAccess Manager Preferences 24 the Wi-Fi network you added or edited, it will automatically launch your VPN connection. Cisco VPN: If Cisco VPN software is installed, you can select this option to cause VZAccess Manager to automatically launch your Cisco VPN software when you connect to the Wi-Fi network you added or edited, using VZAccess Manager. Other VPN Application: This allows automatically running any VPN program when you use VZAccess Manager to connect to the Wi-Fi network you added or edited.
25 Verizon Wireless VZAccess Manager · Device not activated - Your PC Card needs to be activated. Select Activate from the Options menu. Coverage For PC Cards, an icon will display if you are in NationalAccess or BroadbandAccess coverage. Hover the mouse to see the tool tip showing the name of the current network. New TXT If your device supports TXT messaging, an icon appears on the status bar to show that you have a new TXT message waiting.
Additional Features 26 The "Apps" button Add applications here that you want easy access to while connected to the wireless Internet. VZAccess Manager will pre-load into this view links to Verizon Wireless web sites, and any Microsoft Office applications you have loaded on your computer. The "TXT" button The TXT button allows you to send short text messages to any other wireless device that supports SMS. Note that this button is only available when using a wireless device that supports SMS.
27 5.5 Verizon Wireless VZAccess Manager The Options Menu Refresh Networks: This causes VZAccess Manager to verify devices connected and to scan for available Networks. Use this feature if you connected your equipment after launching VZAccess Manager. Pressing the F6 function key can also access this option. Refresh Signal Levels: This causes VZAccess Manager to query signal levels and update it's display.
Additional Features 28 About VZAccess Manager: Displays the software version. 6 Venturi Compression Software Venturi, on average, roughly doubles your web browsing performance when connecting to the Internet when using a WWAN device (Wireless phone and cable or 1XEV-DO/1XRTT/CDMA PC Card) and the NationalAccess - BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection. Performance can vary due to many factors.
29 Verizon Wireless VZAccess Manager communicating with the Venturi server. In the rare case of this happening, Venturi will automatically resume working as soon as it's able to reach the server. While in bypass mode you will still be able to access web pages, but Venturi compression will not occur. The spinning V, as you browse web pages, is an indication that Venturi is working. Task Tray Options If you right click on the Venturi task tray icon ("V") a menu will appear.
Venturi Compression Software 30 may be used for troubleshooting when working with Verizon Wireless support. "Exit" will close Venturi; You can start it again from your "Start Menu", "Programs", "Venturi 2". To start using Venturi: Make sure that Venturi is set to "AUTO" (or "On" if configured for manual mode), connect to the Internet by selecting "NationalAccess - BroadbandAccess", "NationalAccess" or "Quick 2 Net (14.4kbps)" from VZAccess Manager and then "Connect".
31 Verizon Wireless VZAccess Manager Serial" and "Local USB" to remove the check marks. This effectively disables HotSync® and if it is causing a conflict this will allow your WWAN device to work. You can repeat this process to put the check marks back to re-enable HotSync®. If you are using an early version of HotSync®, you may not be able to uncheck the "Local" options without first checking "Modem" or "Network.
Settings in other Applications 32 connection with this desktop computer". Make sure they are unchecked if you are having trouble connecting with your WWAN device and restore them to their original settings when syncing your PDA. Click "OK" when finished. 7.2 Proxy Settings Most corporations go through a proxy server to access the Internet via the corporate network. If you wish to access the internet directly through the Verizon Wireless BroadbandAccess, NationalAccess or the Quick 2 Net (14.
33 Verizon Wireless VZAccess Manager Settings by doing the following: Step 1: In Internet Explorer, select "Tools", "Internet Options". Step 2: Then select the "Connections Tab" and "LAN Settings". If your company uses proxy settings they will appear here.
Settings in other Applications 34 Step 3: If you are only using Wi-Fi connections without VPN and you want to access the Internet directly, you would uncheck the first three options to turn proxy settings off. If using VPN and if the settings are present you would leave them. To restore the settings you would navigate back to this screen and recheck any boxes you had unchecked. If using a WWAN device, the NationalAccess BroadbandAccess, NationalAccess and Quick 2 Net (14.
35 Verizon Wireless VZAccess Manager Step 5: The settings will be displayed, you can now enter the same proxy settings you recorded in Step 3, if you desire to use VPN and your proxy settings with these connections. If necessary also enter the information recorded from the screen that appears after selecting the "Advanced" button. To disable proxy settings for these connections you would have to uncheck the "Use proxy server . . ." box.
Settings in other Applications 36 Proxy Settings if using Internet Explorer 4.x: In Internet Explorer 4.x, proxy settings are global and have to be turned off when accessing the Internet directly through the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection and back on if required by your company when using their network to access the Internet or when using VPN.
37 Verizon Wireless VZAccess Manager Step 2: Click on the "Connection" tab. Uncheck the box labeled "Access the Internet using a proxy server" then click "OK" or "Apply". You may now access the Internet through the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection. When you wish to access the Internet through your corporate network proxy server, you must repeat these steps, checking the box labeled "Access the Internet using a proxy server.
Settings in other Applications 38 Step 2: Click on the "+" beside "Advanced" then "Proxies". Next select "Direct connection to the Internet" and click "OK." You may now access the Internet through the Verizon Wireless BroadbandAccess, NationalAccess, or Quick 2 Net (14.4 Kbps) connection. Reminder: When you wish to access the Internet through your corporate network proxy server, you must repeat these steps, selecting "Manual proxy configuration" then clicking "OK.
39 Verizon Wireless VZAccess Manager If you installed AOL after installing the Verizon Wireless Mobile Office Software or if you upgraded to a new version of AOL and are having trouble accessing web pages. Click here to see how to resolve this issue in our troubleshooting section. For instructions on how to configure AOL versions 8.0 or earlier, see the On-Line help. 7.3.
Settings in other Applications Step 4: AOL will attempt to detect how it might be able to connect.
41 Verizon Wireless VZAccess Manager Step 6: From the sign on screen select "Sign On Options" Step 6: Select "Expert Setup" © 2004 Verizon Wireless
Settings in other Applications Step 7: Select "Add Location" © 2004 Verizon Wireless 42
43 Verizon Wireless VZAccess Manager Step 7: For the location name enter "Verizon Wireless" and then select "Next".
Settings in other Applications 44 Step 8: If "Other Dial-up ISP or LAN" is available select it then select "Next" and go to Step 10. If this option is not available, select "(Manually add a connection device)" and then select "Next".
45 Verizon Wireless VZAccess Manager Step 9: Select "Other Dial-up ISP or LAN" then select "Next".
Settings in other Applications Step 10: Select "Next" © 2004 Verizon Wireless 46
47 Verizon Wireless VZAccess Manager Step 11: Select "Next" © 2004 Verizon Wireless
Settings in other Applications 48 Step 12: Even though AOL reports the location has been created, you must click on "Sign On to AOL Now" to save the changes. Since you are not actually connected to the Internet, AOL will not actually be able to sign on, but it will save your changes.
49 Verizon Wireless VZAccess Manager Step 13: Select "Close" when you get the following error message. This completes configuring AOL to work with any connection to the Internet, including BroadbandAccess, NationalAccess and Quick 2 Net (14.4 kbps).
Settings in other Applications 50 Using AOL Version 9 with your Mobile Office Connections To use AOL with the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection, select the desired connection from VZAccess Manager's main window and select "Connect". Once connected, launch AOL. From your sign on screen, select "Verizon Wireless" for the location and sign on. (Note: You can set VZAccess Manager to automatically launch AOL when you get connected.
51 7.4 Verizon Wireless VZAccess Manager Using E-mail with VZAccess POP3 E-mail You can use the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection to access your POP3 e-mail account if your e-mail provider allows access through other providers (many do). If your provider restricts access to their outgoing mail server you will get an error message similar to the one below if you are attempting to send mail.
Settings in other Applications 52 server when connected to the Internet from various providers eliminating the need to change this setting when you switch from being connected to the Internet through Verizon Wireless and by various other means. If you need to know where these settings normally are in your e-mail client, check with your e-mail provider. For your convenience the settings for Outlook Express® are as follows: Step 1: Select "Tools", "Accounts".
53 Verizon Wireless VZAccess Manager Step 4: Select "Log on using", then using the 10-digit mobile number you used to establish your profile at www.vtext.com, enter the 10-digit mobile number@vzwmail.net for the account name (i.e. 6145551212@vzwmail.net). For the password, enter the password you established on www.vtext.com. Select "Remember password". Select "OK", "Apply", "OK", "Close" to get back to the Outlook Express® main screen. It may take up to two hours for your www.vtext.
Settings in other Applications 54 · There is no monthly charge for this service. · Message Limits are as follows: 2MB Message Size, 100 Recipients per message. · Customers that are identified as using this server to generate SPAM messages (what most would consider unsolicited junk e-mail) will be denied access to this server (e-mail messages will not be sent).
55 Verizon Wireless VZAccess Manager When installing VZAccess Manager, it was not able to find the WWAN device (wireless phone and cable or 1XEV-DO/1XRTT/CDMA PC Card). · If using a wireless phone and cable make sure it is powered ON and securely connected. · If using a wireless phone and cable, try powering it OFF, then ON again. · If using a WWAN (1XEV-DO/1XRTT/CDMA) PC Card, try removing it and reinserting it.
Troubleshooting I can't load a specific page. I can receive e-mail but cannot send e-mail using my e-mail program. My computer, during installation or normal use: . . . locks up or crashes when attempting to dial. . . . mouse does not work properly when I try to use my Mobile Office wireless phone or device. My connection fails immediately, or I get a "Call Failed" message on the display of the wireless phone.
57 Verizon Wireless VZAccess Manager My communication software shows that I am connected, but my wireless phone does not. · Depending on your device and your NationalAccess or BroadbandAccess plan, your data session may disconnect during a dormant state. See your Calling Plan brochure for details. Select disconnect, then connect again · Your call may have been disconnected due to a network anomaly. Disconnect and try to establish your session again.
Troubleshooting 58 I get "There is no dial tone" while trying to connect, using my wireless phone. · Try powering the wireless phone OFF, then ON again. If using a PC Card you can remove it and reinsert it. Then try to establish your session again. or · Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital coverage.
59 Verizon Wireless VZAccess Manager I accidentally installed an Original Equipment Manufacturer's version of VZAccess Manager and it replaced the Verizon Wireless version of VZAccess Manager, what should I do? or Venturi stopped working after I installed software provided by my wireless phone manufacturer.
Troubleshooting When installing VZAccess Manager, it was not able to find the Wi-Fi device. 60 · Verify that the client that came with the Wi-Fi device can talk to it. If it can't, contact the Wi-Fi device manufacturer for assistance getting it to work with the client it comes with. Then try VZAccess Manager again. · Check with the Wi-Fi device manufacturer to see if newer drivers are available. If they are, download and install them. · If using a Wi-Fi PC Card, try removing it and reinserting it.
61 Verizon Wireless VZAccess Manager I get connected, but I can't get · If you are using VPN (Virtual Private Networking) you may to any web sites. require proxy settings to access the Internet when Wi-Fi connections. To see if this is the case disconnect from your VPN and see if you can access the Internet directly. Also if you are not using VPN and you have proxy settings set, they will prevent you from accessing web pages. For additional information see Turning Proxy Settings On and Off.
Troubleshooting I can't get VZAccess Manager to work with my private Wi-Fi Network. 62 · First verify that the client that came with the Wi-Fi device works with your private network. If it doesn't, contact your WiFi device provider and or the device provider of your network equipment. · In the section on Wi-Fi specific settings there are options to manually add a Wi-Fi network if it does not broadcast it's Network ID (SSID) which would prevent it from appearing in VZAccess Manager.
63 Verizon Wireless VZAccess Manager Wi-Fi Statistics Support Tool From VZAccess Manager's main screen select "Session", "Statistics", then the Wi-Fi tab. This tool displays signal strength, all relevant IP address information with additional details by selecting "Details". It also provides the ability to release your existing IP address and request a new one by selecting "Release", then "Renew".
Glossary 9 64 Glossary 1xRTT Short for single carrier (1x) Radio Transmission Technology. A high speed wireless technology based on the CDMA platform. 1xRTT has the capability of providing broadband-like speeds of up to 144 Kbps. 1xRTT is also referred to as CDMA2000. 1xEVDO Part of a family of CDMA2000 1x digital wireless standards. 1xEVDO is a "3G" standard. EVDO stands for "EVolution, Data-Only".
65 Verizon Wireless VZAccess Manager networks. Mbps Megabits per second PC Personal Computer PC Card A card having physical and electrical characteristics specified by PCMCIA providing extra functionality when inserted into a mobile PC. Typical examples are modems and network cards. A PC Card type refers to the thickness of the card.
Glossary 66 network over the Internet. WAN Wide Area Network. A network which uses common carrier-provided lines. Contrasts with LAN. WEP Wired Equivalent Privacy. A security protocol for wireless local area networks (WLANs) defined in the 802.11b standard. WEP is designed to provide the same level of security as that of a wired LAN. Wi-Fi Wireless Fidelity. A generic term used to describe any type of 802.11 (a, b, g) network.
67 Verizon Wireless VZAccess Manager Contents of this help file, Copyright 2004 Verizon Wireless, all rights reserved. REV 6.19.04.
