USER MANUAL USB551L MODEM
©2010 Verizon Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Verizon Wireless, Inc. Patents and Licenses Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents. Software License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Requirements. . . . . . . .
Limited Warranty and Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting Started Overview Components Caring for Your Device
Overview Congratulations on purchasing the Verizon Wireless USB551L Modem for 4G Mobile Broadband service! Before installing the VZAccess Manager software and drivers, review this manual, which outlines the features of the USB551L Modem hardware. This 4G USB modem enables you to connect at high speeds to the Internet, your corporate Intranet, and your email while you’re away from the office.
Components ➊➊ LED indicator: This indicates the device is connected to 3G or 4G Mobile Broadband networks; it also indicates when the device has an error or has no service available. See LED States on page 4. ➋➋ USB connector: This connects to your computer through a type A USB port. The hinge design makes it easier to connect to computers. ➌➌ Accessory hook: This attaches to the lanyard accessory (included in the box) for portability. See Lanyard Accessory on page 14.
LED States The LED indicates the modem status. LED Color Status The device is powered off or otherwise is not getting power. No Light Green Description Solid The modem is powered on but is not transmitting or receiving data. Slow blinking The modem is searching for a 3G data network. Intermittent The modem is transmitting or receiving data on a 3G data blinking network; the blink rate is proportional to the data speed. Blue Solid The modem is powered on but is not transmitting or receiving data.
Caring for Your Device Like any electronic device, the modem must be handled with care to ensure reliable operation. Verizon Wireless recommends the following guidelines: •• Protect the device from liquids, dust, and excessive temperatures. •• Do not apply adhesive labels to the device; they might cause the device to overheat or alter antenna performance. •• The USB connector should plug easily into your computer’s standard type A USB port. Forcing the device into a port might damage the connector.
2 Using the USB551L Modem Using the Device for the First Time Using the Device After Setup is Complete Accessories Accessing the User Guides
Using the Device for the First Time IMPORTANT Do not connect the device to a USB hub, as it might not provide sufficient power. See the Quick Reference Guide included in the box and the VZAccess® Manager Software User Guide for additional information about installing the VZAccess software. To get started, follow these steps. ➊➊ Confirm your computer meets the minimum system requirements. See System Requirements on page 2. ➋➋ ➌➌ ➍➍ Insert the 4G SIM Card. See Install the 4G SIM Card on page 8.
Install the 4G SIM Card If you have not already done so, please follow these instructions to install your new 4G SIM Card. To open the case and install the 4G SIM Card ➊➊ Open the protective cover. Look for a small divot at the end of the back panel closest to the USB connector, into which you can insert a fingernail. ➋➋ Insert the 4G SIM Card with the contact points (typically gold-colored) facing toward the device.
Install VZAccess® Manager Software Getting started with your new wireless device is simple. All you have to do is insert the VZAccess Manager CD in your computer’s CD-ROM drive. The Device Detection Wizard guides you through the installation process and helps you set up your user preferences. IMPORTANT Installation must be performed within a 4G Mobile Broadband and/or Mobile Broadband coverage area. Install VZAccess Manager software (Windows) ➊➊ ➋➋ Turn on your computer and close all programs.
Properly Insert the Device in Your Computer To properly insert the device ➊➊ Use your fingernail to gently flip open the USB connector on your wireless device to a 45-degree angle. Be sure to avoid over-extending the USB connector past its resistance point. Avoid opening the USB connector with metal objects as this might damage the pins. ➋➋ Hold the device along the side edges and gently insert the device into your computer’s USB port. The USB551L Modem should fit easily into the port.
Set Up VZAccess® Manager Software After the installer program is done, the software needs to detect your device and configure it. Setup and configuration details are included in the VZAccess Manager user guide. Activate Your Device IMPORTANT The USB551L Modem requires an activated account with Verizon Wireless in order to function.
Properly Remove the Device from Your Computer IMPORTANT Be sure to disconnect from the network and quit VZAccess Manager before you remove the device from your computer. Disconnecting from the network and quitting the software avoids potential problems such as automatic shutdown or screen freezing. Windows The USB551L Modem’s USB technology allows you to safely remove the device at any time when you are not connected to the network.
Using the Device After Setup is Complete The following steps occur as you use the device on a regular basis. Open the USB connector ➤➤ Use your fingernail to gently flip open the USB Connector on your wireless device to a 45-degree angle. Be sure to avoid over-extending the USB Connector past its resistance point. Avoid opening the USB connector with metal objects as this might damage the pins. Insert the device ➤➤ On most computers, insert the USB551L Modem with the label facing up.
Accessories Lanyard Accessory A lanyard is included with the USB551L Modem. It provides convenient portability while on the go. IMPORTANT Do not wear the lanyard and the USB551L Modem around rotating machinery or during sleep. An emergency release clip is constructed in the design; however, you can also cut through the material. To affix the lanyard to the device ➊➊ ➋➋ Locate the accessory hook on the device. ➌➌ Push the plastic end of the lanyard through the looped thread, and then pull to tighten.
USB Modem Extension Cable Accessory An extension cable is included to optimize the performance of your USB551L Modem. This cable increases the distance between the USB modem and computer, reducing possible interference from the computer. If the USB connector on your laptop is inverted and the hinge does not open properly, the cable can be used to allow proper functionality.
Accessing the User Guides The User Guides can be easily accessed any time the installation CD is inserted.
3 Troubleshooting Overview Common Problems and Solutions Technical Support
Overview When properly installed, the USB551L Modem is a highly reliable product. Most problems are caused by one of these issues: •• System resources required by the modem are being used by other devices. •• Network coverage is unavailable due to coverage area, an account problem, or a network problem. The following tips can help solve many common problems encountered while using the USB551L Modem. First Steps •• Make sure you are using the device in the correct geographic region.
Common Problems and Solutions The following are some common problems and solutions. My computer does not start when the device is inserted. I experience an error or a blank screen. ➤➤ When this happens, remove the device and restart the computer. I cannot install the software ➤➤ You might not have administrator privileges. 1. Contact your system administrator (if applicable). 2. Log on to your computer as an administrator, or create a user account with administrator privileges.
Technical Support Customer Service For Customer Service while in the U.S. or Canada, call 1-800-922-0204. Data Technical Support For additional information and technical support for VZAccess Manager and Verizon Wireless devices, you can visit the Verizon Wireless Data Technical Support page at: http://www.verizonwireless.com/b2c/support/data.jsp.
4 Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards
Product Specifications General Name: Model: Approvals: Weight: Dimensions (with USB folded out): Wireless Network– Dual Mode: Chip Set: Interface Type: Verizon Wireless USB551L Modem USB551L Modem FCC (North America); FCC Single Modular Approval; CDG 35 g (1.23 oz) 88 mm x 35 mm x 12 mm (3.46 in x 0.98 in x 0.
Regulatory Statements Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules and Industry Canada ICES-003.
RF Exposure/Specific Absorption Rate (SAR) Information This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. FCC Equipment Authorization ID: PKRNVWMC551 Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government.
Single Modular Approval Host Requirements The Verizon Wireless USB551L Modem has been evaluated and granted approval as a modular device for mobile applications under the FCC rules. Accordingly the USB modem can be integrated into a host device without additional regulatory evaluation provided the following conditions are met. If the final configuration does not satisfy this list then additional FCC and IC approvals must be considered. 1.
Wireless Communications IMPORTANT Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem might adversely affect communications. Variations in radio signal strength are referred to as fading.
Safety Hazards Do not operate the USB551L Modem in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device and remove the modem from the USB port when instructed to do so, or when you suspect that it might cause interference or danger.
Electrostatic Discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.
5 Glossary
Glossary ●● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. The evolution of 3G technology is as follows: ●● 802.11 (b, g, n) — A set of WLAN communication standards in the 2.4, 3.6 and 5 GHz frequency bands. ●● APN — Access Point Name. The APN is an alphanumeric string that identifies the particular network service that is being accessed. These are used by GPRS and UMTS networks. ●● bps — bits per second. The rate of data flow.
over the Internet. ●● ICCID — Integrated Circuit Card IDentification. A serial number stored in and engraved or printed on a SIM card that internationally identifies the card. ●● IEEE — Institute of Electrical and Electronics Engineers. An international technical/professional society that promotes standardization in technical disciplines. ●● IMAP — Internet Message Access Protocol. An Internet standard protocol for email retrieval. ●● IP — Internet Protocol.
●● NNTP — Network News Transfer Protocol. An Internet application protocol for reading and posting Usenet (newsgroup) articles. ●● POP — Post Office Protocol. An Internet protocol for retrieving email from a remote server over a TCP/ IP connection. ●● Port — A virtual data connection used by programs to exchange data. It is the endpoint in a logical connection. The port is specified by the port number. ●● Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host.
●● Telnet — Telecommunication Network. A network protocol used on the Internet or on local area networks. ●● TFTP — Trivial File Transfer Protocol. A file transfer protocol with a subset of FTP functionality. ●● UA — User Agent. Any device or software used to access a web page. A user agent might be a web browser, a smart phone, or a screen reader. ●● UDP — User Datagram Protocol. A simple transport protocol used to transfer information on the Internet. ●● UI — User Interface.
