User Guide
Visual Assistance - TechSee
User Guide
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Step 5:
At this stage you can start sharing visuals of your equipment with the Verizon technician from your
mobile device. The technician will see what you see on your mobile and can directly guide you
through additional checks.
During this video session, the technician can use a pointer to indicate what you need to do, where a
cable should be inserted or similar. You will see the pointer on the screen of your mobile device:
During this video session, the technician can also capture an image to provide further instructions.
When connectivity is too weak to support a video stream, the Verizon technician can use your
camera to take pictures instead.