Network Manager Nodes Module 1 Introduction to Nodes, IMPLs, & Quicks User Guide Version 1.
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Table of Contents Networx Universal Customer Center Overview ...................... 1-1 Product Overview ...................................................................... 2-1 Review the Network Control System ....................................... 3-1 Network Control System ...................................................................... 3-2 Analyze Nodes-Based Routing ................................................. 4-1 Nodes-Based Routing .....................................................
Plan Compare ...................................................................................... 9-6 Copy Classic to Nodes .............................................................. 10-1 Change Your Main Plan ....................................................................... 10-4 Delete a Classic Plan ........................................................................... 10-5 View and Maintain Orders ......................................................... 11-1 Use the Order Filter .....
Networx Universal Customer Center Overview The Networx Universal Customer Center (NUCC) is a single source solution for fVerizon and fMCI tools. Access all of the tools you need to manage your network 24 X 7 with a single login. • Create and track online orders for products and services. • Create and track repair tickets online. • Review and pay invoices online. • Monitor and configure your inbound and outbound network. • Report on network performance.
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Product Overview SECTION Network Manager Overview 2 Network Manager provides near real-time traffic management for both basic and advanced toll-free services. This is accomplished by providing definition and control of origination, routing, and termination features. Dynamically manage and configure inbound network resources. • Provides a hierarchical view of network and routing options. • Offers geographical routing, scheduled routing, load balancing, contingency planning, and call blocking.
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Review the Network Control System The Network Control System (NCS) is a group of interrelated hardware and software components that process orders placed in Network Manager. The following three components form the NCS System: SECTION 3 Network Capabilities System (NetCap) provides near real-time processing of changes to your toll-free network. These changes transmit to NetCap via orders that you create using Network Manager. Service Control Manager (SCM) links NetCap and the Data Access Points (DAPs).
Network Control System The following steps outline the process followed by the NCS: 1. Enter an order into the Network Manager application. 2. The information is stored in NetCap. 3. The information is sent from NetCap to the SCM. 4. The SCM translates the order information into call processing language that the switch can understand. 5. The SCM sends the call processing information to each of the three redundant DAPs where it is stored until needed by a Verizon switch. 6.
Analyze Nodes-Based Routing Nodes-Based Routing • • • Provides flexibility when routing toll-free numbers. Requires no predetermined hierarchy. SECTION 4 Utilizes reusable models, labels, and single-use value nodes. Node • • • A set of values that are connected by branches. Creates “decision points”, or call flow instructions, on a routing plan. Created when a model, value node, treatment, or termination is inserted into a plan. Model (Reusable) • • • • • Decision-based routing tree.
Analyze Node-Based Routing, cont’d Label • Group of values of the same type that is assigned to a branch in a model. • Required if a branch contains more than six values. • Used in multiple models. • Can be edited and changes apply globally. • Deleted after two months if not inserted in a model. Value-Based Node 4-2 • Decision-based routing tree. • Created during plan creation to define on-demand values. • Single-use for the plan in which it is created. • Can be edited within the plan.
Routing Node Types Routing Node Types • • • • • • • • • • • • • • • • • • • • • • • • • CCR: Country Code Routing CLI: Calling Line Identifier CLR: Calling Line Identifier Ranges DOM: Day of Month DOW: Day of Week DOY: Day of Year LAT: North American Lata Routing NPA: North American Numbering Plan Area (Area Code) NXX: North American Area Code and Exchange OLT: Originating Line Type PCT: Percent Allocation PFX: Prefix/City Code Routing STA: North American State Routing TGP: Trigger Point TOD: Time of Day
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Identify Details in the Navigation Tree The main navigation tree on the Network Manager Home page enables you to navigate and view the set, number, and plan details. When you initially enter Network Manager, the Search dialog appears enabling you to search for a Corp ID, Plan, Set ID, and number. It appears by default every time you open the application unless you disable this option. If you disable it, you can access it in the future by clicking the Search icon on the toolbar.
Navigation Tree Node Details Expand 1. Expand the Corp ID that contains the toll-free number, set, or plan with which you want to work. 2. Expand NLP to view sets of your toll-free numbers. A Number Level Plan (NLP) is used to route a single toll-free number. 3. Expand the Set ID that contains the toll-free number or plan with which you want to work. Set 888 contains all of the toll-free numbers in the corporate ID. 4. Expand the Toll Free Number to view your individual number level plans.
Navigation Tree Node Details, cont’d The Home page is the first dialog that appears when you open Network Manager. It enables you to view node details of any Corp ID node assigned to you. You can access components to view, add, edit, delete, validate, and submit routing plans associated with your Corp ID(s). Figure 5-2: Home Page Corporation Details • Lists the Corp ID in which you are working. • Lists the user’s individual RACF ID. • Provides a description.
Navigation Tree Node Details, cont’d Set Details • Lists the Set ID in which you are working. • Displays the Set Level of the plan. Plans that are assigned to Set 888 are plan level 0. Plans assigned to a subset of Set 888 are set level 1. Number Details • Displays the toll-free number to which the plan is associated. • Lists the number’s status for which you are working: W (Working), R (Reserved), D (Disconnected), S (Suspended), H (Held), and A (Assigned).
View and Print a Plan SECTION You can view and print nodes-based plans. This is useful before editing or implementing a plan. 1. Select the plan you want to view from the navigation tree on the left side of the Home page. 6 2. Click the View icon on the toolbar. The Routing Plan Maintenance dialog appears. Figure 6-1: Routing Plan Maintenance 3. Click the Print icon on the toolbar to print the tree view diagram. January 15, 2008 Version 1.
View Plan Details The Plan Details dialog enables you to view the options you selected when you created the plan. You can change the plan name or time zone by right-clicking on the plan name and selecting Change Plan (refer to Module 2 for instructions on changing a plan). 1. Select the Plan Description from the Routing Plan Maintenance dialog. 2. Right-click and select View. The Plan Details dialog appears showing the routing features that are in use for this plan. Figure 6-2: Plan Details 3.
View the Details of a Parent or Child Node Network Manager enables you to view the values of a parent or child node. 1. Select the node you want to view from the Routing Plan Maintenance dialog. 2. Right-click and select View. The View Model dialog appears. 3. Select a branch. 4. Right-click and select View Label to see the values on a label. Figure 6-3: Model Details 5. Click OK to return to the Routing Plan Maintenance dialog. January 15, 2008 Version 1.
View Termination Details The Termination Details dialog has a four-tab structure that enables you to view Detail, Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), and Outbound details of a selected termination during plan viewing, creation, or editing. You can also see the details of DAL terminations in your plan. 1. Select the termination you want to view. 2. Right-click and select View. The Termination Details dialog appears. Figure 6-4: Termination Details 3.
View Termination Details, cont’d Termination Details Termination Node Information Displays the Termination ID and Description, Service ID, the termination’s Corp ID, indicator for a Cross Corp Term, and Network Call Redirect (NCR). Detail Tab Displays the activation date, service status, switch trunk ID, Enhanced Voice Services (EVS) termination, and real-time ANI (RTA) delivery of your selected termination. ANI Tab Displays the country code and 10-digit ANI outdial for a switched termination.
View a Structure You can view a structure in a plan while in View mode. Figure 6-5: Routing Plan Maintenance 1. Select the STR node. 2. Right-click and select Expand Structure. The structure appears. Figure 6-6: Routing Plan Maintenance 6-6 Version 1.
Implement a Plan SECTION Implement a plan to make it the active routing for the toll-free number, or schedule it to make it active at a future date and time. 7 Figure 7-1: Home Page 1. Expand the Corp ID, NLP, Set ID, and toll-free number. 2. Select the plan you want to implement. 3. Click the to NLP icon on the toolbar. The Implement the Toll Free Number... dialog appears. Note: The time zone preferences for implementations and rollbacks reflect your PC clock settings.
Implementation Details Figure 7-2: Implementation Details 4. Select Activate Trigger Points in the Trigger Point section to activate trigger points when the plan is implemented. This option is only available if Trigger Points are in the plan. 5. De-select the As soon as possible option and select the date and time you want from the Effective Date and Time field if you want the plan to implement in the future. 6.
Implement Order Results Figure 7-3: Result of the IMPL request 8. Click OK in the Results of the IMPL request dialog to return to the Home page. 9. Select the Set level on the navigation tree. 10. Click the Refresh icon on the toolbar to see the results of your implementation in the navigation tree. For Your Information • These implementation steps are valid if you select the to NLP icon on the toolbar after selecting a plan.
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Perform Quick Percent Allocations and Termination Changes Network Manager enables you to adjust percent allocations in real-time through the Quick function. The Quick function also enables you to replace, add, and delete terminations, treatments, and change DAL terminations in your routing plan. SECTION 8 Perform a Quick Quicks are available only for the “plan in use” for a toll-free number, set, or structure, and changes your routing immediately. Figure 8-1: Home Page 1.
Change the Percent Allocation Figure 8-2: Routing Plan Maintenance - Quick Change 3. Double-click the lightning bolt on the branch you want to change a percent node. The Quick Change dialog automatically appears. 4. Double-click the termination you want to adjust. 5. Type the new percentage in the % column. 6. Repeat steps 3-5 to adjust percentages for multiple nodes or terminations. 7. Click Close. The Routing Plan Maintenance dialog reappears. 8. Click the Approve icon on the toolbar.
Set a Rollback Date and Time Figure 8-3: Submit Percent Allocation Change 9. Type remarks in the Remarks field, if applicable. 10. Click Continue to permanently save and complete the percent allocation change. -ORCheck the Rollback Order option to go back to the original percent allocation and termination(s) at a later date. Select a date and time from the Select rollback date drop-down lists. Note: You can only perform a Quick percent allocation and termination change to the plan in use.
Replace a Termination 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Node Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change the termination. The Quick Change dialog appears. Figure 8-4: Quick Change 4. Select the termination you want to replace. 5. Click Replace with TRM. The Lterm Select dialog appears.
Termination Selection (Quick) Figure 8-5: LTerm Select 6. Select the replacement termination. 7. Click OK. You are returned to the Quick Change dialog. 8. Click Close. The Routing Plan Maintenance dialog reappears. 9. Click the Approve icon on the toolbar. The Submit Quick dialog appears. 10. Click Continue to permanently save and complete the termination(s) changes. -ORCheck the Rollback Order option to go back to the original percent allocation and termination(s) at a later date.
Add a Termination (Quick) 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change the termination. The % Allocation dialog appears. Figure 8-6: Quick Change 4. Click Add Termination. The LTerm Select dialog appears. 5. Select a termination. 6. Click OK. The Quick Change dialog reappears showing the new termination. 7.
Add a Termination, cont’d 12. Click Continue to permanently save and complete the termination(s) changes. -ORCheck the Rollback Order option to go back to the original percent allocation and termination(s) at a later date. Select a date and time from the Select rollback date drop-down lists. January 15, 2008 Version 1.
Delete a Termination or Treatment (Quick) 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change the termination. The Quick Change dialog appears. Figure 8-7: Quick Change 4. Select the termination, a DAL termination, or treatment. 5. Click Delete. 6. Adjust the percentage for the remaining terminations until the total is 100. 7.
Redefine a DAL Termination 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change a DAL termination. The Quick Change dialog appears. Figure 8-8: Quick Change - Redefine a DAL Termination 4. Select the DTR you want to redefine. 5. Click Redefine DAL TRM. The DAL Termination Node dialog appears. January 15, 2008 Version 1.
Redefine a DAL Termination, cont’d Figure 8-9: DAL Termination Node - Redefine a DTR 6. Select the Cross Corp from the Cross Corp drop-down list, to change the corporation you are terminating, if applicable. 7. Select the Service ID from the Service ID drop-down list, to change the dedicated trunk group you are terminating, if applicable. 8. Type your DNIS digits in the DNIS Prefix field, to change the DNIS, if applicable. 9. Type a reuse length in the DNIS Reuse Length field, if applicable. 10. Click OK.
Limited Quick Through security entitlements (Module 3 Section 9), your company administrator can set restrictions on users to limit them to Quick changes only. The Limited (Super) Quick function enables you to change the percent allocation for a Number, EVS, SRP, or Structure but restricts termination changes. Users designated as “percent only” have all other options disabled (the buttons are still there, but inactive). 1.
Limited Quick, cont’d 8. Click Approve. The Submit Quick dialog appears. Figure 8-11: Submit Quick with Pending Order 9. Type remarks in the Remarks field, if applicable. 10. Click Continue. The Home page reappears. Note: Users can be restricted to the Limited Quick function and make only Quick percent changes based on their security profile. Contact your administrator to establish this security setup. 8-12 Version 1.
Perform a Quick from the Integrated Call Tree (ICT) The Integrated Call Tree (ICT) enables you to view your plans in one view and execute quick percent allocations. Plans that are built using ICT features (voice nodes) do not have this option available. Figure 8-12: Home Page 1. Select a toll-free number or plan from the Home page. 2. Click the ICT icon on the toolbar. The ICT dialog appears. Note: You can only perform Quicks on the plan in use.
Perform a Quick from the ICT, cont’d All of your percent allocated terminations are highlighted. You can change the percentage for each percent allocation node, if applicable. Figure 8-13: ICT 3. Double-click the highlighted termination for which you want to change the percentage allocated. 4. Type the percent. 5. Press Enter. 6. Repeat steps 3-4 until the percentages equal 100. 7. Click Submit. The Quick Orders dialog appears showing the toll-free number and the progress.
Submit an ICT Quick Order The Quick Order dialog displays the toll-free number, Plan ID, Order #, and Action. When it shows that your order was successful in the Action column, you can go to Order Maintenance to make sure it is complete. Figure 8-14: Quick Orders 8. Click OK when the process is complete. The ICT dialog reappears. 9. Click the Home icon on your toolbar to return to the Home page. 10. Select the toll-free number and click the Refresh icon on the toolbar to make sure your order is complete.
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View Plan History and Compare You can view the order history for a plan as well as compare order differences. This enables you to view what changes were made to a plan and how it was routed before the changes were made. View the Order History for a Plan SECTION 9 Figure 9-1: Home Page 1. Select a plan from the navigation tree on the Home page. 2. Right-click and select Show History. The Order List dialog appears. January 15, 2008 Version 1.
Show History Figure 9-2: Order List 3. Use your Ctrl key to select the two orders you want to compare. 4. Right-click and select Show Differences. The Order Differences dialog appears. Note: You can only compare the differences on Edit and Quick orders. 9-2 Version 1.
Figure 9-3: Order Differences 1. Click the Text icon to view the values/labels on the plan branches. • • Blue - Shows the differences. • White - No differences. Pink - Indicates that there are possible differences. If you select a pink branch, it verifies whether or not there are differences. For example, you could have changed a model to a value-based node but not the name, which would cause it to be listed as a “possible” difference. 2.
Order Differences Toolbar The following example describes each icon on the Order Differences toolbar. Figure 9-4: Order Differences Note: Refer to page 9-6 for the definitions of Order and Value differences. 9-4 Version 1.
Plan Compare You can compare two plans to view the differences between them. Figure 9-5: Home Page 1. Select a plan from the navigation tree on the Home page. 2. Right-click and select Mark for Differences. The plan becomes highlighted. Figure 9-6: Show Differences 3. Select the second plan you want to compare. 4. Right-click and select Show Differences. The Value Differences dialog appears. January 15, 2008 Version 1.
Plan Compare Order Differences (green flag icon)- displays any differences in your plan even if they did not impact the values or the values did not change, i.e. changing the name of a branch. Value Differences (red flag icon)- displays any values you changed in the plan. If there was only a name change, it would look like there were no differences because no values were changed (would be no blue). Figure 9-7: Value Differences 5. Click Close to return to the Home page. 9-6 Version 1.
Copy Classic to Nodes SECTION You can copy an advanced classic plan to create a new nodes-based plan for a Number Level Plan (NLP), a Super Routing Plan (SRP), or an Enhanced Voice Services (EVS) plan. 10 Converting a plan to nodes increases your routing capability on the given plan. It is important that you attend the Nodes training to understand the new routing capabilities before copying. You can implement the nodes plan to change your numbers from classic to nodes once the copy order is approved.
Copy Classic to Nodes, cont’d 3. Right-click and select Copy To Nodes. The Copy Plan dialog displays. Figure 10-2: Copy Plan to Nodes 4. Select the Plan Id you want associated with this plan. 5. Enter a plan description, if applicable. 6. Enter any remarks, if preferred. 7. Select or deselect the Create a node to block Canadian traffic. This option is not available if the plan you selected has extended call coverage (ECC) to allow calls to complete from Canada.
Copy Classic to Nodes, cont’d Figure 10-3: Classic to Nodes Routing Plan 9. Click Edit. This enables you to edit the plan, if desired (refer to Section 5 of the Nodes Module 2 User Guide). 10. Click Approve to approve the order and create your plan. The Order dialog displays with your order number. 11. Click OK. The main navigation redisplays. 12. Click Refresh on the number until the order completes. 13. Implement the plan to make it active (refer to Section 6). January 15, 2008 Version 1.
Change Your Main Plan Before you can delete the classic plan, you must make your new plan the main plan. 1. Select your nodes-based plan. 2. Click View. The routing plan displays. 3. Right-click on the plan name and select Change Plan. The Plan Level Info Update dialog appears. Figure 10-4: Plan Level Info Update 4. Check Main Plan to change to main plan. 5. Click OK. A confirmation pop-up appears. 6. Click OK and return to the Network Manager Home page. 7. Select the toll-free number. 8. Click Refresh.
Delete a Classic Plan You can delete plans that you no longer need. Deleting a plan requires approval through Order Management. This is to ensure that you are not deleting a plan unintentionally. Figure 10-5: Delete a Classic Plan 1. Select the classic plan you want to delete. 2. Click the Delete icon on the toolbar. The Delete Plan dialog appears. 3. Click OK. The Home page reappears. 4. Select the set and click the Refresh icon on the toolbar. 5. Select the delete order from the navigation tree. 6.
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View and Maintain Orders Order Maintenance enables you to view order details as well as edit and delete orders that are in a Pending or Incomplete status. You can use the Order Filter to search for orders by a variety of criteria, such as order number, type, status, routing number, effective date/time, and last modified date/time. You can save one order filter as the default to use when needed. You can also see future implementations through the calendar view. SECTION 11 Figure 11-1: Home Page 1.
Use the Order Filter Figure 11-2: Order Filter 3. Choose an order number, order type, or order status from the corresponding drop-down lists on the Order Information tab. 4. Type a routing number, if desired, in the Routing Num field if you did not select one from the navigation tree. 5. Click the Effective Date + Time tab to filter orders by the effective date and time. 6. Check Save this filter as default if you want this to be your default order filter. 7.
Set Column Preferences All of the columns in the Order List are automatically selected to be included. Figure 11-3: Column Preferences 1. Select a column and click < to remove a column from the Selected Columns and place it in Available Columns. -ORSelect more than one column and click << to place them in Available Columns. -ORSelect a column and click Up or Down to change the column order. 2. Click OK. The Order Filter dialog reappears.
View the Order List Figure 11-4: First half of Order List Figure 11-5: Second half of Order List 11-4 Version 1.
Interpret the Order List You can view the details of an order in the Order List by understanding the column headings. The following tables list the columns and their descriptions in the Order List. Refer to Figure 10-4 on the previous page. First Half of Order List Order Number Displays the unique order number. Type Displays the order type. Subtype Displays whether or not it is a Quick order. Status Displays the status of the order.
View the Details of an Order 1. Select an order from the Order List dialog. 2. Click View Details. The Order Manager dialog appears. Figure 11-6: Order Manager 3. Click the Order Details tab to view specific details about the order. -ORClick the Order Errors tab to view any errors associated with this order. 4. Click Cancel to return to the Order List dialog. Note: If this is a completed order, the Change Remarks, Approve, and Zap buttons are disabled. 11-6 Version 1.
Edit an Order 1. Select an order from the Order List dialog. 2. Click Edit. The Order Manager dialog appears. 3. Click Approve to approve an order. -ORClick Unapprove to unapprove an order. -ORClick Zap to delete an order. -ORChange the effective date and time and click Change Effective to change the time for order implementation. -ORClick the Order Details tab to change the remarks. 4. Click OK on the Order Confirmation dialog to return to the Order List. 5. Click Refresh.
View the Order Calendar You can view a schedule of your future plan implementations in the calendar view. 1. Select a number from the navigation tree on the Home page. 2. Click Order | Calendar View from the menu items on the Home page. The Order Calendar dialog displays. Figure 11-7: Order Calendar 3. Click on an order to view the details. -ORRight-click on an order to view/select order options. Note: The Approve, Unapprove, and Zap options are dynamic based on the status of the order.
Access Help SECTION While our customer service organizations can assist you with any questions you have about Network Manager, the quickest way to obtain help is by using the online help. Help includes a glossary of terms and is available for topics and tasks. 12 Figure 12-1: Help Page • Help is context sensitive. When you click Help from any screen in the application, the corresponding help page appears in another browser window.
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Obtain Customer Support Contact Customer Support for any Networx Universal Customer Center related issues. They can assist you with product and platform questions, errors, and password resets. Contact your account team with any account specific questions on equipment or service, pricing information, or adding additional users to Networx Universal Customer Center. SECTION 13 Figure 13-1: Contact Us • Select Help & Contact | Contact Us. • Call toll-free at 888-624-7821.
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Index A ANI Tab ....................................... 6-5 C Copy Classic to Nodes .............. 10-1 Corp Details ................................ 5-3 Create and Insert EVS Terminations 10-1 Customer Support ..................... 13-1 D DAPs ........................................... 3-1 Delete a Classic Plan ................ 10-5 Delete Plans .............................. 10-5 Detail Tab .................................... 6-5 DNIS Tab .................................... 6-5 E Order Filter .....
