User Guide MiFi® 4620L 90026531 - R3
©2012 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless, Inc. Patents and Licenses Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents. Software License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Package Contents . . .
Connected Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IPv4.
Port Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Port Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Custom Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DMZ . . . . . . . . . . . . . . . . . . . . . . .
1 Getting Started Overview Components Power Management Caring for Your Device
Overview Congratulations on your purchase of the Verizon Jetpack™ Mobile Hotspot - MiFi® 4620L for 4G LTE™ and Wi-Fi! With the MiFi 4620L you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to ten Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds of up to 100 Mbps**. The MiFi 4620L is backwards compatible to 3G networks, ensuring reliable connectivity when you need it most.
System Requirements •• Compatible with all major operating systems •• Works with the latest versions of browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™ and Mobile Safari™ To use Wi-Fi mode, your computer needs Wi-Fi capability and Internet browser software only. Your device must have proper data service to function properly. (See Using the Device for the First Time on page 12.
Components ➏➏ ➎➎ ➊➊ ➍➍ ➌➌ ➋➋ ➊➊ ➋➋ Scroll Button — Scrolls left or right through available menu options. ➌➌ ➍➍ ➎➎ Micro USB Connector — The wall charger connects here. ➏➏ Power Button — Powers the device on and off. Service Status Indicator (LED) — Shows the device status, including connection and error states. (See Service Status Indicator (LED) States on page 6.) Selection Button — Use to select a menu option.
➊➊ ➍➍ ➋➋ ➎➎ ➌➌ ➊➊ ➋➋ ➌➌ SIM Card Slot — The SIM card is installed here. ➍➍ Battery Removal Divot — When the battery is installed, insert a fingernail here and lift to easily remove it. ➎➎ Network Name and Password Label — The pre-configured network name (SSID) and Wi-Fi/ Admin password are printed on a label inside the back cover of your device. Battery Compartment — The battery contacts connect here. Master Reset Button — Insert a paperclip in the small hole to reset the device to factory settings.
Service Status Indicator (LED) States LED Color Status Description No Light Off The device is powered off or otherwise is not receiving power. Yellow Solid The device is in power down mode. Blinking The device is powered off and also charging the battery. Slow Blinking The device is powered on; 4G service is available but not connected or connected while dormant. Blinking The device is powered on and connected to the 4G network and transmitting data.
Service Display States Display Icon Status Description No icons The display is off, and the LED The device is powered off or otherwise is not is also off. receiving power. Network signal strength An antenna with 0-5 bars. More bars indicate stronger signal. Message status An SMS message logo. If the logo is present, there are unread SMS messages. Battery status A battery outline filled with bars; while charging, the bars cycle from 0-4 bars. When fully charged, the bars don’t move.
Power Management Your device will work from its battery or when plugged into a power source. •• Battery — Charge the battery by plugging in the wall charger. While the battery is charging the battery icon bars blink. When the battery is fully charged, the battery icon is solid. •• Wall charger — You can use the device when the charger is plugged into a wall socket. The MiFi battery charges while it is plugged in.
Caring for Your Device Like any electronic device, the device must be handled with care to ensure reliable operation. Novatel Wireless recommends the following guidelines: •• Protect the device from liquids, dust, and excessive temperatures. •• Do not apply adhesive labels to the device; they might cause the device to potentially overheat and they might alter the performance of the antenna. •• Store the device in a safe place when not in use.
2 Using the MiFi 4620L Accessing the Network Using the Device for the First Time Connecting to the MiFi Device Using the Device After Setup is Complete
Accessing the Network 4G LTE With LTE bandwidth (700 MHz) you can get the broadband-like speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments at speeds that are up to 10 times faster than 3G*. 4G Mobile Broadband with LTE* •• Download: typical download speeds of 5-12 Mbps •• Upload: typical upload speeds of 2-5 Mbps 3G Mobile Broadband with EVDO Rev.
Using the Device for the First Time To get started, follow these steps: ➊➊ Confirm your computer meets the minimum system requirements. (See System Requirements on page 3.) ➋➋ ➌➌ ➍➍ ➎➎ ➏➏ Assemble the wall charger. (See Assemble the Wall Charger on page 13.) ➐➐ Connect to MiFi Settings. (See Connect to MiFi Settings on page 19.) Install the 4G LTE SIM card. (See Install the 4G LTE SIM Card on page 13.) Insert and charge the battery. (See Insert and Charge the Battery on page 15.) Turn on the device.
Assemble the Wall Charger The wall charger comes with a removable plug. You need to connect it before using the MiFi device for the first time. To assemble the wall charger, follow these steps: ➊➊ ➋➋ Remove the plug and the wall charger from the package. Slide the plug on to the wall charger. Install the 4G LTE SIM Card To install your new 4G LTE SIM card, follow these steps: ➊➊ ➋➋ ➌➌ ➍➍ Open the cover located on the underside of the MiFi 4620L.
Remove the 4G LTE SIM Card To remove the 4G LTE SIM card, follow these steps: ➊➊ Open the SIM card cover located on the underside of the MiFi 4620L. Press down firmly on the small black tab to the left side of the SIM card slot. ➋➋ Apply firm pressure to the right side of the SIM card and push to slide the card over the small black tab. A piece of transparent tape can be attached to the end of the SIM card once it has been pushed over the small black tab to complete lifting the card out of the slot.
Insert and Charge the Battery IMPORTANT Before you use your device, be sure to charge the battery for at least three hours to ensure a full initial charge. To insert and charge the battery, follow these steps: ➊➊ Insert your fingernail into the indention on the back cover and lift to open the battery compartment, located on the bottom of the device. Set the cover aside. ➋➋ Align the gold-colored contacts on the battery with the gold-colored contacts on the device and gently slide the battery into place.
➍➍ ➎➎ Connect the micro USB end of the charger to the micro USB port of the device. Plug the other end of the AC wall charger into the appropriate electrical outlet. Charge for at least three hours. CAUTION! Use only batteries and chargers with your device that have been approved by Novatel Wireless. The failure to use approved batteries and chargers may increase the risk that your device will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage.
Battery Tips WARNING ! Use only batteries and chargers with your device that have been approved by Novatel Wireless. Always use Novatel Wireless original batteries and chargers. The warranty does not cover damage caused by non-Novatel Wireless batteries and/or chargers. •• It normally takes at least three hours to fully charge the battery with the wall charger. •• Do not use sharp objects to access the battery well, this may damage the device and the battery.
Power the MiFi 4620L On and Off Power On •• Press the Power Button until the LED illuminates green or violet. Power Off •• Press and hold the Power Button until the display shows MiFi Powering Off and the LED turns yellow. Activate Your Device Your SIM card should come pre-activated and ready to connect. Insert the SIM card, power up the MiFi device, and connect.
Connecting to the Device Now you can connect your computer to your MiFi 4620L using Wi-Fi. Connect to MiFi Settings To connect to the MiFi 4620L, follow these steps: ➊➊ Turn on your computer and turn on the MiFi 4620L. The MiFi 4620L's LED should be slow blinking green or violet, indicating the device is in service and ready to connect. The MiFi 4620L broadcasts its own wireless network.
Using the Device After Setup is Complete You can use the MiFi 4620L as a wireless mobile hotspot to connect your computer and/or (up to a total of ten) other Wi-Fi enabled devices to the mobile broadband network. You can customize the MiFi 4620L's settings using MiFi Settings. (See Configuring MiFi Settings on page 22.) Normal Use •• The MiFi 4620L is powered on as soon as you press the power button and the display turns on.
3 MiFi Settings Configuring MiFi Settings Login Quickstart Wi-Fi Network Security System Advanced
Configuring MiFi Settings You can configure the Wi-Fi settings on your device using the easy-to-use MiFi Settings web-based User Interface (MiFi Settings). It allows you to manage, monitor, and customize your Wi-Fi and 4G LTE mobile broadband connection. The following sections describe how to connect to MiFi Settings, as well as each screen and the corresponding functionality.
Login The Login page is the first page you see after connecting and prior to logging in. It contains the status bar, the Connect/Disconnect button, and the Login button. You can access more information after you log in. Login Type the password (the default password is found on the sticker on the back of the MiFi device, and on the back of the Quick Start Guide) in the Login field at the top right corner of the window. Menu Bar The Menu Bar is the primary navigation for MiFi Settings.
Quick Start The QuickStart menu allows you to quickly change the security settings (administration password and Wi-Fi settings) for your MiFi 4620L. The QuickStart menu has the following options: •• Admin Password (See Admin Password on page 24.) •• Wi-Fi Settings (See Wi-Fi Settings on page 27.) Admin Password The Admin Password screen has the following section: •• Change Admin Password (See Change Admin Password on page 25.
Change Admin Password To change the administration password used to login to the MiFi device from the QuickStart screen, follow these steps: ➊➊ ➋➋ ➌➌ ➍➍ Enter your current password in the Current Admin Password box. ➎➎ A screen displays confirming that your password has been changed. Click OK. Enter your new password in the New Admin Password box. Re-enter your new password in the Confirm New Password box. Click Save & Next.
Buttons •• Save & Next — Click this button to save any changes made to the administration password. •• Save — Click this button to save any changes made to the password settings. •• Cancel — Click this button to cancel any changes made to the password settings.
Wi-Fi Settings The Wi-Fi Settings screen has the following sections: •• Network Name (SSID) — The name of the MiFi 4620L device’s wireless network. •• Security — The security type used to encrypt the wireless network. •• Wi-Fi Password — Displays the current Wi-Fi password. •• Available Wi-Fi Connections — Displays the number of available Wi-Fi connections.
Wi-Fi The Wi-Fi menu allows you to customize the Wi-Fi profiles and view details about the devices connected to your device. The Wi-Fi menu has the following options: •• Wi-Fi Profiles (See Wi-Fi Profile on page 28.) •• Connected Devices (See Connected Devices on page 34.) Wi-Fi Profile The Wi-Fi Profile screen displays detailed information about the current 802.11 profile in use, and allows you to change the current profile configuration.
The Current Profile section has the following profile details: •• Selected Profile — The profile settings shown on the page. (See Changing to a Different Profile on page 32.) •• Network Name (SSID) — The name of the MiFi 4620L device's wireless network. •• 802.11 Mode — The wireless network technology used. 802.11g + 802.11b + 802.11n is most compatible, allowing both 802.11b, 802.11g, and 802.11n devices to connect to the wireless network. •• WMM — Wi-Fi Multimedia.
•• Security — The security type used to encrypt the wireless network. •• WEP 64-bit (least secure, more compatible with older devices) •• WEP 128-bit •• WPA Personal/PSK (TKIP) •• WPA2 Personal/PSK (AES) •• WPA/WPA2 Personal Mixed Mode (most secure, less compatible with older devices) •• Wi-Fi Password — Displays the current Wi-Fi password. IMPORTANT You should use the Secure profile with the WPA/WPA2 Personal Mixed Mode security setting whenever possible.
Choosing a Profile Your device comes with the Secure profile already set. The following profiles come with your device: •• Secure — This is the profile you should use most of the time. You can set up this profile with the security measures you need to use your device safely. •• Temporary Hotspot — This profile allows you set up a temporary hotspot to allow others nearby (maximum of ten) to go online at the same time. •• Open — This profile is not secure and should be avoided.
➍➍ Click Generate to create a new network name and network key if you do not want to use the preset temporary profile. You should write down the new network name and network key. ➎➎ Click Save. Others can now use the temporary network name (SSID) and network key to connect to your device. (See Wi-Fi on page 66.) for more information about changing profiles.
Updating a Profile Not Currently in Use To update a profile not currently in use, follow these steps: ➊➊ ➋➋ ➌➌ Change the Selected Profile pop-up menu to a different profile. Wait a moment for the web page to update with the Wi-Fi settings for the selected profile. Change the settings. NOTE The Temporary Hotspot profile cannot be changed directly. You must click Generate to generate a new network name (SSID) and network key. ➍➍ Click Update Profile to save the changes.
Connected Devices The Connected Devices section has the following: •• Hostname — The network name for the connected device (if available). •• Date/Time — The date/time the device was detected by the network. •• MAC Address — The Media Access Controller (MAC) or physical address for MiFi 4620L. •• IP Address — The IP address for MiFi 4620L. Buttons •• Refresh — Click this button to refresh connected devices information.
Network The Network menu provides detailed LAN, WWAN and SIM information and configuration options. The Network menu has the following options: •• LAN (See LAN on page 36.) •• WWAN (See WWAN on page 39.) •• SIM (See SIM on page 45.
LAN The LAN screen gives you settings and information about MiFi 4620L's network. The LAN screen has the following sections: •• IPv4 (See IPv4 on page 37.) •• IPv6 (See IPv6 on page 38.
IPv4 The IPv4 section has the following options: •• IP Address — The IP address for MiFi 4620L. •• Subnet Mask — The subnet mask network setting for MiFi 4620L. The default value 255.255.255.0 is standard for small (class "C") networks. If you change the LAN IP Address, ensure you use the correct Subnet Mask for the IP address range containing the LAN IP address. •• Hostname — The network name for the connected device (if available).
IPv6 The IPv6 section has the following options: •• Enable IPv6 — The Enable IPv6 checkbox enables or disables the IPv6 feature. •• Link Local Address — Displays the local address when IPv6 is enabled. •• Global Address — Displays the global address when IPv6 is enabled. Buttons •• Save — Click this button to save changes. •• Cancel — Click this button to cancel any changes.
WWAN The WWAN option takes you to the WWAN screen. The WWAN screen gives you settings and information about MiFi 4620L's network. This is also where you can disable global roaming. The WWAN screen has the following sections: •• Internet Connection (See Internet Connection on page 40.) •• WWAN Settings (See WWAN Settings on page 43.
Internet Connection The Internet Connection section shows device settings and status and includes the following: •• Status — The status of the Internet connection, usually Connected or Disconnected. •• Technology — The type of technology used to connect to the Internet. •• Received — The amount of data received from the network. •• Transmitted — The amount of data sent to the network. •• Connected Time — How long the device has been connected to the network.
Connection Log Click Connection Log to access the WWAN settings connection log. The Connection Log has the following: •• Date/Time — The date/time the device was detected by the network. •• Client IP Address — The client IP address for the connected device. •• Destination — The destination IP address. •• Port — Identifies the port used for the connection. •• Type — This can be UDP or TCP.
WWAN Log Click WWAN Log to access the WWAN log. The WWAN Log records network events. This data is useful for troubleshooting. Click this button to view the log data in a new window.
WWAN Settings To configure the settings, follow these steps: ➊➊ Select the device connection method from the Auto-connect drop-down menu. The connection choices are Auto-connect, Auto-connect except with roaming, or Manual. ➋➋ Global roaming is enabled by default when the Auto-connect option in enabled. To disable global roaming, select either the Auto -connect except when Roaming or Manual option, and click the Disable Roaming checkbox..
➎➎ Select the HSPA/GSM Mode from the HSPA/GSM Mode drop-down menu. The choices include HSPA/UMTS + GSM (GPRS EDGE), HSPA/UMTS only, or GPRS/EDGE only. ➏➏ Click Save to apply and save your changes. Buttons •• Save — Click this button to save changes. •• Cancel — Click this button to cancel any changes.
SIM The SIM menu takes you to the SIM screen. The SIM screen gives you settings and information about MiFi 4620L's SIM card. The SIM screen has the following section: •• SIM Operations (See SIM Operations on page 45.) SIM Operations The SIM Operations section has the following: •• SIM Status — Indicates the current SIM status, usually one of the following: no SIM, invalid SIM, PIN lock, PUK lock, ready, or SIM error. •• SIM Lock Status — Locked or unlocked. •• SIM Operation — Lock SIM or unlock SIM.
Security The Security menu allows you to change your Administration password, and enable and configure MAC and Port filtering. The Security menu has the following options: •• Password (See Password on page 46.) •• MAC Filtering (See MAC Filtering on page 48.) •• Port Filtering (See Port Filtering on page 52.) Password The Password screen enables you to set the administration password. This is the password you use to log in to MiFi Settings.
Set Administration Password To set or change the administration password, follow these steps: ➊➊ ➋➋ Type your current password in the Current Password box. ➌➌ ➍➍ Type it again in the Verify New Password box. Type the new password (it must have between 4 and 64 characters) in the New Password box. Click Apply. Next time you log in to MiFi Settings, you need to use the new password. Buttons •• Save — Click this button to save any changes made to the password settings.
MAC Filtering The MAC Filtering screen enables you to allow specific devices to connect to MiFi 4620L's wireless network. For example, if you put the MAC address for your Wi-Fi-enabled mobile phone and the MAC address for your computer in the Trusted Device List, then only those devices can connect to your device. The MAC Filtering screen has the following sections: •• MAC Filter (See MAC Filter on page 49.) •• Trusted Device List (See Trusted Device List on page 50.
MAC Filter The Enable MAC Filter checkbox enables or disables the MAC Filter feature. •• When the feature is enabled (checked), you must add the MAC address for the device to the Trusted Device List. If a device not in the list tries to connect to the MiFi 4620L wireless network, the connection is blocked even if the device has the correct network name (SSID) and network key (Wi-Fi passkey).
Trusted Device List The Trusted Device List section displays the MAC address(es) of trusted devices. Only devices in the Trusted Device List are able to connect to the MiFi 4620L wireless network. Add Trusted Device MAC Address To add a device to the Trusted Device List, follow these steps: ➊➊ Type the Wi-Fi-enabled device's MAC address in the Trusted Devices field. You can use either ":" or "-" as the separator (for example, 00:21:9B:1C:64:34 or 00-21-9B-1C-64-34).
Remove a Device from the Trusted Device List To remove a device from the Trusted Device List, follow these steps: ➊➊ ➋➋ Click on the device in the Trusted Device List to select it. Click Delete Device. Connected Devices •• Hostname — The network name for the connected device (if available). •• Date/Time — The date/time the device was detected by the network. •• MAC Address — The MAC address for the connected device. NOTE The MAC address on the Windows operating system is called the Physical Address.
Port Filtering The Port Filtering screen allows you to block outgoing Internet connections. You can set a list of Allowed Applications to only allow certain programs to connect to the Internet. The Port Filtering screen has the following sections: •• Port Filtering (See Port Filtering on page 53.) •• Allowed Applications (See Allowed Applications on page 53.) •• Custom Applications (See Custom Applications on page 54.
Port Filtering The Enable Port Filtering checkbox enables or disables the Port Filtering feature. •• When the feature is enabled (checked), you must select a port filtering application in the Allowed Applications list to allow that application to connect to the Internet. For example, if you select VPN in the Allowed Applications list but do not select HTTP, you can connect to a VPN server but you cannot connect to a web page using your Internet browser.
Custom Applications This page is only available when the Port Filtering feature is enabled. Click Custom Applications to open the Custom Port Filtering screen. You can define and enable custom Port Filtering applications. You need to know details of the traffic used and generated by the applications you wish to define. The Custom Port Filtering screen uses check boxes to enable port filtering for custom applications.
Port Ranges You can define up to six port ranges for each application. Each port range has the following options: •• Start Port — Type the beginning of the range of port numbers used by outgoing traffic for this application. Use as many rows as necessary to define the required number of port ranges. Unused rows can be left blank. •• End Port — Type the end of the range of port numbers. If the port is a single port instead of a range, type the same value for both the Start Port and the End Port.
System The System menu provides system information, a system log, and the options to delete notifications and reset to factory defaults. The System menu has the following options: •• System Status (See System Status on page 57.) •• Config File (See Config File on page 59.) •• Software Update (See Software Update on page 61.
System Status The System Status screen displays detailed information on the status of the system and a system log of various operations. The System Status screen has the following sections: •• System Information (See System Information on page 58.) •• System Log (See System Log on page 58.
System Information The System Information section contains detailed information about the MiFi 4620L. The System Information section has the following: •• Manufacturer — The manufacturer of the MiFi 4620L. •• Model — The model number or name of the MiFi 4620L. •• IMEI — The International Mobile Equipment Identity (IMEI) number for the MiFi 4620L. •• Serial No. — Each MiFi 4620L has a unique serial number. •• Router FW Version — The router firmware version.
Config File The Config File screen has the following sections: •• Config File Download (See Config File Download on page 59.) •• Config File Upload (See Config File Upload on page 60.) Config File Download The Config File Download section allows you to download (backup) the configuration file to your computer. To backup the configuration file, follow these steps: ➊➊ ➋➋ Enter your MiFi administration password in the MiFi Administration Password field. Click Download File.
➌➌ Click Save in the File Download pop-up screen to save the configuration file to a specified location on your computer. Config File Upload The Config File Upload section allows you to upload (restore) a configuration file from your PC. To restore a configuration file, follow these steps: ➊➊ ➋➋ ➌➌ Click Browse and select the file you want to restore. Enter your MiFi administration password in the MiFi Administration Password field. Click Upload File.
Software Update The Software Update screen has the following sections: •• Update Status (See Update Status on page 61.) •• History (See History on page 61.) Update Status The Update Status section provides information on available software updates. Click Check for Update to check for new software updates. History The History section provides the date, name and result for all software updates.
Advanced The Advanced menu provides audio alert notification options; Wi-Fi, Router and System settings; modem and network operational details; and options for configuring port forwarding applications. The Advanced menu has the following options: •• Audio Alerts (See Audio Alerts on page 63.) •• Settings (See Settings on page 65.) •• Diagnostics (See Diagnostics on page 72.) •• Port Forwarding (See Port Forwarding on page 76.
Audio Alerts The Audio Alerts screen has the following sections: •• Audio Alerts (See Audio Alerts on page 63.) •• Audio Alert Notifications (See Audio Alert Notifications on page 64.) Audio Alerts Click Locate My MiFi to locate your device.
Audio Alert Notifications The Audio Alert Notifications section has the following options: •• Device powered On/Off •• New Notification message received •• Low Battery alert at 20% •• Low Battery alert at 5% •• New Firmware update available •• Roaming Confirmation (Yes/No on Display). Global roaming in enabled by default. This confirmation screen will only appear if global roaming is currently disabled.
Settings The Settings screen has the following sections: •• Wi-Fi (See Wi-Fi on page 66.) •• Router (See Router on page 67.) •• System (See System on page 70.
Wi-Fi The Broadcast Network Name (SSID) check box enables or disables the SSID broadcast feature. •• If this is enabled (checked), MiFi 4620L's wireless network appears in the Available Wireless Networks list on your computer or portable device. •• If this is disabled (un-checked), the MiFi 4620L is not listed and its network name (SSID) must be typed manually to connect a device. The Privacy Separation check box enables or disables the privacy separation feature.
Router The VPN Passthrough enable check box enables or disables the VPN Passthrough feature. •• If this is enabled (checked), this feature allows VPN clients to connect through MiFi 4620L to remote VPN Servers. Normally, this option should be enabled. •• If this is disabled (un-checked), VPN clients are not allowed to connect. The USB tethered mode check box enables or disables the USB tethered mode feature.
GPS Over Wi-Fi The GPS over Wi-Fi (NMEA) check box enables or disables the GPS Wi-Fi feature. To set-up GPS over Wi-Fi, follow these steps: ➊➊ ➋➋ ➌➌ Check the box GPS over Wi-Fi (NMEA). Click OK to accept the Location Based Services Agreement. Click Save to accept the setting change.
➍➍ Click How to use this feature to open the Help dialog window to select and install the required device driver. ➎➎ After the device driver is installed, open your GPS client software program and follow the configuration instructions. ➏➏ Start your GPS client software application.
System The Automatic Shutdown menu changes the amount of time that expires before the device automatically shuts down. The Turn Off Display menu changes the amount of time that expires before the display turns off. The Enable Logs check box enables or disables the System log feature. •• If this is enabled (checked), you can view the system log on the Diagnostics screen. (See Diagnostics on page 72.) •• If this is disabled (un-checked), you cannot view the system log on the Diagnostics screen.
The Language menu changes the MiFi Settings Web UI language. The Date/Time Format menu changes the format of the date to reflect that used in the US or Europe. It changes the format of the time to a 12- or 24-hour clock. Buttons •• Save — Click this button to save any changes made to settings. •• Cancel — Click this button to cancel any changes made to settings.
Diagnostics The Diagnostics screen shows information about the MiFi 4620L firmware and other system-level information. You can also view the system log. This screen is used mostly for troubleshooting and is not required for normal operation. The Diagnostics screen has the following sections: •• Modem (See Modem on page 73.) •• 4G Network (LTE) (See 4G Network (LTE) on page 74.) •• 3G Network (EVDO/1xRTT) (See 3G Network (EVDO/1xRTT) on page 74.
Modem The Modem section has the following: •• MEID — The Mobile Equipment Identifier (MEID) is used by the mobile data network to identify this particular modem. •• Phone Number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by the mobile data network to identify this particular data service. •• FW Version — The modem firmware version. •• SIM Status — Status of the SIM card.
4G Network (LTE) The 4G Network (LTE) section has the following: •• Status — Status of the network (Disabled, Not available, or Available). •• Network Operator — The vendor that currently provides wireless access. •• RSSI — Indicates the signal strength for LTE. •• SINR — A measure of signal quality; the higher the number the better the signal. 3G Network (EVDO/1xRTT) The 3G Network (EVDO/1xRTT) section has the following: •• Status — Status of the network (Disabled, Not available, or Available).
3G Network (GSM/WCDMA) The 3G Network (GSM/WCDMA) section has the following: •• Status — Status of the network (Disabled, Not available, or Available). •• Technology — The type of technology used to connect to the Internet. •• Network Operator — The vendor that currently provides wireless access. •• RSSI — Indicates the signal strength for the GSM/WCDMA signal. •• Cell ID — Identifies the cell tower currently used.
Port Forwarding The Port Forwarding feature allows incoming traffic (from the Internet) to be forwarded to a particular computer or device on the MiFi 4620L's wireless network. Normally, incoming traffic from the Internet is blocked. You need to use Port Forwarding to allow Internet users to access any server you are running on your computer, such as a Web server, FTP server, or E-mail server. Also, for some online games, Port Forwarding must be used for the game to function correctly.
Port Forwarding The Port Forwarding feature forwards incoming traffic from the internet to a particular connected device. To use any of the common server applications listed, follow these steps: ➊➊ Select the Enable Port Forwarding check box. ➋➋ On the Port Forwarding section of the Port Forwarding screen, type the computer's IP Address in the IP Address of Connected Device field beside the Application name. ➌➌ ➍➍ Enable the corresponding Application on this screen by selecting its check box.
Custom Applications This page is not available unless the Port Forwarding feature is enabled. Click Custom Applications to open the Custom Port Forwarding screen. You can define and enable custom Port Forwarding applications. You need to know details of the traffic used and generated by the applications you wish to define. The Port Forwarding screen has the following options: •• Application Name — Type a name for the application. •• Port Range — Click the Ports link to show the Port Definition Panel.
Port Ranges You can define up to six port ranges for each application. Each port range has the following options: •• Start Port — Type the beginning of the range of port numbers used by outgoing traffic for this application. Use as many rows as necessary to define the required number of port ranges. Unused rows can be left blank. •• End Port — Type the end of the range of port numbers. If the port is a single port instead of a range, type the same value for both the Start Port and the End Port.
4 Troubleshooting Overview Common Problems and Solutions Technical Support
Overview When properly installed, the MiFi 4620L is a highly reliable product. Most problems are caused by one of these issues: •• System resources required by the device are being used by other devices. •• Network coverage is unavailable due to coverage area, an account problem, or a network problem. The following tips can help solve many common problems encountered while using the device. First Steps •• Make sure you are using the device in the correct geographic region.
Common Problems and Solutions The following are some common problems and solutions. My MiFi 4620L just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. •• Pressing the Master Reset button •• Restarting the device •• Switching profiles •• Restoring the configuration settings •• Battery depletion To restore battery power, follow these steps. ➊➊ ➋➋ Manually press the power button to turn it back on.
How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps. ➊➊ Connect to MiFi Settings by connecting your computer to the MiFi wireless network and going to http://admin.mifi or http://192.168.1.1 in your browser. ➋➋ Connect to the Diagnostics screen. (See Diagnostics on page 72.) The Diagnostics screen has a Reset to Factory Defaults button.
Technical Support IMPORTANT Before contacting support, be sure to re-start both your computer and the device. Technical Support For additional information and technical support for Novatel Wireless devices, you can visit the Novatel Wireless Data Technical Support page at www.novatelwireless.com/support.
5 Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal
Product Specifications General Name: Model: Approvals: Weight: Dimensions: Verizon MiFi 4620L Jetpack MiFi 4620L FCC (North America) 90 g / 3.17 oz 95 mm x 60 mm x 14 mm, 3.76 in x 2.36 in x 0.53 in LTE, CDMA, GSM 802.11 b/g/n Wireless Network – Tri Mode: Wireless Network – Wi-Fi Mode Default SSID MiFi4620L Jetpack XXXX Secure (see the sticker on the back of your device for your ID) Battery •• Size •• Time required for full charge Chip Set: Interface Type: 1500 mAh 2.
Regulatory Statements Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
RF Exposure Content FCC Equipment Authorization ID: PKRNVWMIFI4620 This device is authorized for use in mobile and portable applications. This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. For better signal reception, coverage range and data throughput, do not place the router near any physical obstruction, including in a pocket or in close proximity of any object.
Wireless Communications IMPORTANT Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem might adversely affect communications. Variations in radio signal strength are referred to as fading.
Safety Hazards Do not operate the MiFi 4620L device in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.
Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. • Seek medical advice immediately if a battery has been swallowed. • Communicate the appropriate steps to be taken if a hazard occurs. Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed.
6 Glossary
Glossary ●● 1X — Internet at 1/10 the speed of EV-DO. ●● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. ●● 4G LTE — Fourth Generation. 4G LTE refers to the fourth generation of mobile telephony technology. ●● 802.11 (b, g, n) — A set of WLAN communication standards in the 2.4, 3.6 and 5 GHz frequency bands. ●● bps — Bits per second. The rate of data flow.
●● HSPA+ — Evolved High-Speed Packet Access. A technical standard for wireless, broadband telecommunication. Provides data rates up to 84 Mbit/s to the mobile device and 22 Mbit/s from the mobile device. ●● HTTP — Hypertext Transfer Protocol. An application-level protocol for accessing the World Wide Web over the Internet. ●● IEEE — Institute of Electrical and Electronics Engineers. An international technical/professional society that promotes standardization in technical disciplines.
●● Protocol — A standard that enables connection, communication, and data transfer between computing endpoints. ●● Proxy — A firewall mechanism that replaces the IP address of a host on the internal (protected) network with its own IP address for all traffic passing through it. ●● Router — A device that directs traffic from one network to another. ●● SIM — Subscriber Identification Module.
