User guide

Troubleshooting
90
Verizon 4G LTE Broadband Router
Internet Port Internet Port LED is
off.
Be sure the SIM card that you received is in the router. SIM cards from other
electronics do not function in the router, and this SIM card does not function
in other electronics.
Internet Port LED is
amber
.
The router cannot connect to the Internet. Check the Internet connection
being used.
• For a mobile broadband connection, che
ck the Signal Quality LED.
• For an Ethernet connection, check
the WAN Port LED.
Internet Port LED is
blinking amber and
green.
The traffic meter feature is enabled, and the limit set has been reached.
Wi-Fi
Wi-Fi LED is off. The Wi-Fi radio is off. For a Wi-Fi connection with the router, press the Wi-Fi
button to turn the Wi-Fi radio back on.
Wi-Fi LED is not
bli
nking.
If this LED does not blink when you are attempting to send data over the
Wi-Fi link, log in to the router menu using the Ethernet connection and
check your router’s Wi-Fi settings.
Ports
Ports LED is off. If this LED does not light when an Ethernet connection is made, check the
following:
• The Ethernet cable connections are secure at both ends.
• The power is turned on to the connected hub or workstation.
WAN Port
WAN Port LED is
off.
If using an Ethernet connection, check the following:
• The Ethernet cable connections are secure at both ends.
• The power is turned on to the modem.
4G LTE 4G LTE LED is off. The router cannot detect a 4G LTE signal.
Signal
Quality
Signal Quality LED
is off or amber.
If this LED does not light when a mobile broadband connection is used,
check the following:
• Ensure that good coverage exists in th
e area by checking with your
Internet service provider.
• Ensure that your mobile broadband account is active.
• Ensure that the SIM card is inserted correctly into the router.
• Move the router near a window or other area of the building. Log in to
the router menu and check the Internet configuration. Check that the
user name, password, and network name are set correctly. If you use a
PIN to connect to the Internet, check that it is entered correctly.
LED (continued) Action (continued)