HUB FAQ Wink HUB - FAQ 1
HUB FAQ How do I connect my Wink HUB to my phone? 1. Download the Wink App from the Apple App Store or Google Play and follow the in-app instructions to sign up or login. 2. Select “Wink HUB” and follow the in-app instructions for sharing your Wi-Fi network credentials to get your Wink HUB connected. 3. After your HUB is connected, tap “Add a Product” to add Wink compatible products.
HUB FAQ • • • • Ensure your network is configured to use a security scheme supported by the Wink HUB (WPA-PSK or open). Ensure your Wink HUB is located within range of your Wi-Fi router. A quick way to check this is by connecting your mobile phone to your Wi-Fi network and ensuring the signal strength is strong when positioned near the Wink HUB. Ensure your Wink HUB is not positioned too close to your router or any other Wi-Fi device (we recommend a minimum of 3’ between devices).
HUB FAQ customer, details on how to configure your router’s security are available for FIOS and DSL. Why won’t the Wink HUB connect to my Verizon router? Many Verizon routers come preconfigured to use WEP network security. Since WEP security is depreciated and proven insecure your network will need to be changed to WPA-PSK security before connecting the Wink HUB. Details on how to change your security settings are available for FIOS and DSL.
FAQ HUB Does the Wink HUB support generic Z-Wave devices which are not Wink certified? Yes. The Wink HUB is a Z-Wave Plus certified controller and supports basic functionality for the following Z-Wave Plus device types.
HUB FAQ What is the light on the front of my Wink HUB? The light on the front of the Wink HUB is used to show the current status of the HUB.
FAQ 2. 3. HUB Confirm you can access to the internet via another device on your WiFi network. (Are your computer or smartphone able to connect to the Internet?) Once your network and internet service are re-established the Wink HUB will automatically reconnect. My Wink HUB was working but now it’s continually flashing pink — what happened? This can happen under a couple scenarios: • The Wink HUB was rebooted after losing connection with Wink.
FAQ HUB How do I reconnect my HUB if I’ve changed my Wi-Fi network settings? Perform the following sequence: 1. Power cycle your HUB (unlplug it from power and plug back in). 2. After several minutes the HUB should revert to configuration mode (flashing pink). 3. Use the Wi-Fi Settings options within the HUB interface on the Wink App to send the new network information.
