User guide

14 15
To answer a call that is ringing at another telephone
in your call pickup group:
Lift handset.
Dial
.
You are connected to the call.
If more than one line within the Call Pickup Group is
ringing, the one that has been ringing the longest will
be answered. All stations within the same Call Pickup
Group should be within hearing range.
CALL WAITING (WITH CALL HOLD ON THE LINE)
Call Waiting (With Call Hold on the Line) provides an
audible tone when you are on an existing call to alert
you of another incoming call. You may then place your
first call on hold and answer the second call. This
feature reduces callbacks, maximizes line efficiency
and improves customer service by ensuring prompt
responses to urgent inquiries.
If you hear a beep while on a call:
Ask party to wait.
Press the Switchhook or Flash key, Dial
.
Original call is on hold.
You are connected to second call.
To return the original call:
Press Switchhook or Flash key.
Hear Dial Tone, dial and be automatically
connected to the original call.
You may alternate between calls:
Press Switchhook or Flash key.
Hear Dial Tone.
Dial
.
If the new call hangs up while the original call is on hold,
you will be automatically connected to the original call.
IEMENS
)
CALL WAITING (WITHOUT CALL HOLD ON THE LINE)
A CustoPAK line equipped with Call Waiting (Without Call
Hold on the Line) will automatically send a call waiting
tone to any other line within the CustoPAK system that
is busy when dialed, letting the called party know that
someone is trying to reach them. The called person has
the option to answer or ignore the call waiting tone.
Use this feature to ensure the timely and efficient
flow of important information within your company.
If you hear a beep while on a call:
Ask party to wait.
Press the Switchhook or Flash key to put the first
call on hold and answer the second call.
Press the Switchhook or Flash key again to go back
to the original call.
CANCEL CALL WAITING
Lift receiver.
Hear Dial Tone.
Dial
.
Place the call normally.
Feature will automatically cancel at the completion
of this call.
During this call only, Call Waiting service is inactive, no
Call Waiting tones will interrupt this call.
TRUNK ANSWER ANY LINE
Trunk Answer Any Line allows any telephone line to
answer the main number when it is ringing.
Lift the receiver from any idle telephone.
Hear Dial Tone.
Dial
.
Answer the call.
1A 5E
DMS 100
EWSD (S
IEMENS
)
DMS 10
SIP
1A 5E
DMS 100
EWSD (S
IEMENS
)
DMS 10
SIP
1A 5E
DMS 100
EWSD (S
IEMENS
)
DMS 10
SIP
1A 5E
DMS 100
EWSD (S
DMS 10
SIP