User guide

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CALL FORWARDING VARIABLE
This Call Forwarding option allows you to temporarily
forward calls to another number, either inside or
outside of your CustoPAK system. When activated, it
overrides Call Forwarding Busy and Call Forwarding
Don’t Answer and gives your employees the
mobility and flexibility to redirect calls to virtually
any telephone. Use Call Forwarding Variable for
telecommuting and after hours phone coverage.
To temporarily redirect your incoming calls to
another location:
Lift handset.
Dial
.
Hear Dial Tone.
Dial number to receive your calls.
Listen for confirmation tone.
(Optional: Announce forwarding of calls).
Hang Up.
Your calls are forwarded.
If the called number does not answer or is busy, repeat
the process a second time. Calls will be forwarded
after the process has been repeated the second time.
To cancel:
Lift handset.
Dial
.
Hear confirmation tone.
Hang up.
Note: Verizon programs Call Forward-Busy
Line & Call Forward-No Answer.
1A 5E
DMS 100
EWSD (S
IEMENS
)
DMS 10
SIP
CALL HOLD
CustoPAK Call Hold enables you to place a call on hold
for an extended period of time — provided neither
you nor the other person hangs up — freeing up the
line to make another call. Call Hold allows you to use
other CustoPAK features, such as Call Pick-Up and
Call Waiting during an existing call (see these features
for further instructions). While a call is on hold, new
calls will go to voicemail (if you subscribe). Call Hold
can help your business improve response time while
reducing equipment costs and callbacks.
To place a call on Hold:
Ask party to wait.
Press Switchhook or Flash key.
Hear Dial Tone.
Dial
.
Confirmation tone is heard.
A steady tone will be heard which will time out
after approximately 25 seconds.
To retrieve:
Hang up.
Phone will ring; answer.
You are connected to held party.
CALL PICK-UP
This feature allows any user within the CustoPAK
system to answer any other ringing line within their
Call Pick-Up Group, ensuring that incoming calls are
answered even when the called party is unavailable.
Call Pick-Up can help your company improve customer
service, by reducing missed calls and costly, time-
consuming callbacks. Call Pick-Up Groups are
preprogrammed by Verizon.
1A 5E
DMS 100
EWSD (S
IEMENS
)
DMS 10
SIP
1A 5E
DMS 100
EWSD (S
IEMENS
)
DMS 10
SIP