User guide

8 9
TERMS YOU SHOULD KNOW
Confirmation Tone
Three short bursts of tone heard when using some CustoPAK
features. The confirmation tone lets you know you have completed
the activation or deactivation of the features.
Regional Calling Area
The area within which Verizon can provide local and regional toll
calling services.
Switch Type
This term identifies the types of equipment in Verizon’s central
office that handles your telephone service. Your switch type is
shown on the front cover of this guide. It is very important to be
aware of your switch type, as it may affect which features are
available with your CustoPAK system.
Switchhook
The buttons or bar generally located under the receiver on a
standard desk telephone or electronic set. The switchhook initiates
dial tone and is used to operate some of the CustoPAK features.
Tap
Flash
Recall
Link
These terms refer to preprogrammed buttons on some telephones,
that when used replace the switchhook. If your telephone is
equipped with one of these buttons, always use it instead of the
switchhook to operate the CustoPAK features.
Voice Messaging Services
Verizon Answer Call and Verizon Voice Mail service offerings.
Mailbox
Associated with Voice Messaging services, a mailbox is where your
announcement and messages are stored.
CUSTOPAK BASIC STANDARD FEATURES
ANSWER CALLS
Lift handset.
Announce your department name and your name.
CALL TRANSFER
Call Transfer allows you to transfer a call to any other
number either within or outside of your CustoPAK
system. You can speak with the called person to
announce the call before completing the transfer.
You can also improve customer service by using Call
Transfer as an efficient way to handle misdirected calls
and reduce message-taking and call handling time.
To transfer call to another number:
Ask party to wait.
Press Switchhook or Flash key.
Hear Dial Tone.
Dial number.
When person answers, announce call.
Press Switchhook or Flash key to connect all
three parties.
Hang up.
If the number is busy do not answer:
Press Switchhook or Flash key twice.
You are reconnected to the caller.