User guide
2 3
TABLE OF CONTENTS
Introduction to This Guide ................................................................................ 4
Overview of Your CustoPAK System.............................................................6
Terms You Should Know ..................................................................................... 8
CustoPAK Basic Standard Features
Answer Calls ..............................................................................................9
Call Transfer ............................................................................................... 9
Three Way Conference Calling ......................................................... 10
CustoPAK Selectable Standard Features
Automatic Callback .............................................................................. 11
Call Forwarding - Variable .................................................................. 12
Call Hold ................................................................................................... 13
Call Pick Up ............................................................................................. 13
Call Waiting (With Call Hold on the Line) ...................................... 14
Call Waiting (Without Call Hold on the Line) ............................... 15
Cancel Call Waiting ............................................................................... 15
Trunk Answer Any Line ........................................................................ 15
Directed Call Pickup With Barge-In ................................................ 16
Directed Call Pickup Without Barge-In ......................................... 17
Speed Calling .......................................................................................... 17
*69 Call Return ....................................................................................... 19
Telephone Equipment Interactions ............................................................ 20
Equipment Modiļ¬cations ........................................................................ 20
Features Comparison ............................................................................... 21
Important Numbers .......................................................................................... 23
Verizon Numbers ........................................................................................ 23
Personal Numbers ...................................................................................... 25
Appendix
Speed Calling List Charts ........................................................................ 27
Feature Availability by Switch Type ........................................................... 30
Your CustoPAK Feature Selections ............................................................ 31
Please be sure to read the Introduction and Overview sections of
this guide prior to operating your new CustoPAK system.