User Guide for VERIZON CENTREXPLUS® CUSTOPAK® Telephone Number Verizon Telephone Number 1.800.837.
Thank You for Selecting the Verizon CentrexPlus® CustoPAK® Package.
TABLE OF CONTENTS Telephone Equipment Interactions............................................................. 20 Introduction to This Guide................................................................................. 4 Equipment Modifications......................................................................... 20 Overview of Your CustoPAK System............................................................. 6 Features Comparison...................................................................
INTRODUCTION TO THIS GUIDE This guide is intended to provide you with information to help you learn to operate the features within your new CustoPAK system and get the most out of its many benefits. The Features section of this guide describes the two types of features which are available to choose from: asic Standard Features are automatically activated for each of B your lines when you purchase your CustoPAK system.
OVERVIEW OF YOUR CustoPAK SYSTEM Your CustoPAK system is a central office-based service, meaning all equipment required to operate the system is in the Verizon central office. That also means you have purchased a reliable, worry-free telephone system, as our central offices are monitored 24 hours a day, 365 days a year. Your CustoPAK system comes with a 30-day satisfaction guarantee. We are confident that this system is the right solution for your business needs.
TERMS YOU SHOULD KNOW CUSTOPAK BASIC STANDARD FEATURES Confirmation Tone Three short bursts of tone heard when using some CustoPAK features. The confirmation tone lets you know you have completed the activation or deactivation of the features. ANSWER CALLS Regional Calling Area The area within which Verizon can provide local and regional toll calling services. Switch Type This term identifies the types of equipment in Verizon’s central office that handles your telephone service.
THREE-WAY CONFERENCE CALLING To add a third party to an existing call: Ask party to wait. Press Switchhook or Flash key. Hear Dial Tone. Dial the third party’s telephone number. When person answers, press Switchhook or Flash key. All three parties will be connected. To drop third party: Press Switchhook or Flash key.
00 EW SD (SIE DM ME NS S1 ) 0 SIP 5E DM S1 This Call Forwarding option allows you to temporarily forward calls to another number, either inside or outside of your CustoPAK system. When activated, it overrides Call Forwarding Busy and Call Forwarding Don’t Answer and gives your employees the mobility and flexibility to redirect calls to virtually any telephone. Use Call Forwarding Variable for telecommuting and after hours phone coverage.
00 EW SD (SIE DM ME NS S1 ) 0 SIP 5E DM S1 1A To answer a call that is ringing at another telephone in your call pickup group: Lift handset. Dial . You are connected to the call. If you hear a beep while on a call: Ask party to wait. Press the Switchhook or Flash key, Dial Original call is on hold. You are connected to second call. 0 SIP SD S1 EW DM DM S1 00 (SIE ME NS ) Ask party to wait. Press the Switchhook or Flash key to put the first call on hold and answer the second call.
00 EW SD (SIE DM ME NS S1 ) 0 SIP 5E DM S1 This feature allows you to answer any ringing line within the CustoPAK system by dialing an access code and the assigned intercom code of the ringing line. If someone else answers the call before you, including the owner of the line, a tone will be heard by the calling parties, you will then “Barge-In” or be added to the call, establishing a three-way conversation.
Two-Digit Speed Calling Not available on SIP or DMS 100 switches. To dial a stored number: Lift handset and hear Dial Tone. Dial the code assigned to the number you wish to call ( - 00 EW SD (SIE DM ME NS S1 ) 0 SIP 5E DM S1 number to be identified and stored ( ). Dial the telephone number to be stored exactly as it will be dialed. Hang up. Repeat process to encode and store the remaining numbers.
TELEPHONE EQUIPMENT INTERACTIONS Centrex CustoPAK service is compatible with almost all telephone equipment. However, sometimes there are modifications or adjustments required to the telephone equipment to assure this compatibility. This section is intended to provide some general information about the compatibility of your CustoPAK system and your telephone equipment, and when it may be best to perform a function using your CustoPAK system instead of your telephone equipment, and vice versa.
It is usually best to use the telephone set feature when you wish to: Put a caller on hold: If your telephone set has a Hold Button it is quicker and easier to press the Hold Button than to use the Call Hold feature of the CustoPAK system. The CustoPAK feature will allow you the ability to put calls on hold at sets that don’t have a Hold Button.
Repair The Repair Center handles service problems and out-of- service conditions on your telephone lines and/or features, and the wiring to your location. It does not handle and cannot fix your telephone equipment. For problems with the wiring inside your business, you may repair it yourself, hire a contractor or an electrician, or call Verizon. Verizon does this type of repair for a fee based on the amount of time and the cost of the materials required to correct the problem.
APPENDIX SPEED CALLING LIST CHART Single-Digit Speed Calling List Chart......................................................... 28 The following chart is provided for you to list your Speed Calling codes. The length of your individual speed calling list is determined by your switch type. Your switch type can be found on the front cover of this guide. Be sure to use the Speed Calling list that corresponds to your switch type.
To dial a stored number: Lift handset and hear Dial Tone. Dial the code assigned to the number you wish to call ( - or - ).
FEATURE AVAILABILITY BY SWITCH TYPE Features Basic Standard Features Answer Calls Call Transfer Three-Way Calling Selectable Standard Features Automatic Callback Call Forwarding Variable Call Hold Call Pick-Up Call Waiting (With Call Hold on the Line) Call Waiting (Without Call Hold on the Line) Cancel Call Waiting Trunk Answer Any Line Directed Call Pick-Up with Barge-In Directed Call Pick-Up without Barge-In Speed Calling – Single-Digit Speed Calling – Two-Digit *69 Call Return 30 5E Switch Type DMS 10
YOUR CustoPAK FEATURE SELECTIONS Feature Telephone Numbers Basic Features Assume Dial “9” Call Hold Call Transfer Consultation Hold Direct Inward/Outward Dialing (DID/DOD) Distinctive Ringing (Inside/Outside Ringing) Three-Way Calling Touch-Tone Selectable Features Automatic Callback Call Forwarding Call Forwarding – Busy Line Call Forwarding – Don’t Answer Call Pick-Up – Group Call Restriction Options Call Waiting Cancel Call Waiting Dial Call Waiting Hunting Speed Dialing Optional Features: *69 Busy R
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