User guide

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accessing your information.
58. How can I program the device to track my mileage?
You can use the programmable odometer on the dashboard to track your mileage. You can set
the odometer to match their vehicle’s odometer for total mileage or use it as a trip odometer by
setting it to zero before each trip.
59. I cannot see the route on my trip details. Why?
The Delphi Connected Car portal and smartphone app are only designed to show the start and
end points of each trip. The details of the route actually driven will not be available until a future
software release.
60. Why can’t I see my trip on the recent trips?
Press the refresh button on the app or website and wait up to 2 minutes for the refresh to
complete. If your trip is still not shown, it is possible that the engine start and stop may not have
been detected. Please take more trips and determine if you still don’t see trips. If you continue
to miss trips, please call Verizon at [phone] to report the problem.
61. I installed my Vehicle Diagnostics Module, but the recent trip does not show my starting
point. Why?
Due to the way the Vehicle Diagnostics module synchronizes with your vehicle, it is possible
that the first trip you make after installing the module may not be recorded. This is normal and
all trips after this should be recorded properly. Since the Vehicle Diagnostics Module relies on a
GPS signal to determine its location, it will occasionally not be able to detect an accurate
position. In that situation (such as in a multilevel garage or blocked by tall buildings), the start
or end position may indicate “Unknown” location.
62. How do I print my trip log?
For now you would need to perform a print- screen which includes the trip log. A future software
release will add the ability to export your trips for easier printing.