User guide

438
46. How do I start live tracking?
To start live tracking, ensure the Vehicle Diagnostics Module is properly installed and working.
In the web portal, select the Location feature, then select “Live Tracking.” In the Android app, tap
the Location feature then tap the live tracking icon which looks like a small radar. On the iPhone,
tap the Location feature then tap the Live Tracking tab then tap the live tracking icon which
looks like a small targeting scope.
47. Why is live tracking limited to 10 minutes?
This is a precaution to prevent excessive wireless data use and charges in the event you forget
to cancel the Live Tracking mode. You can continue to Live Track an unlimited number of times
after a timeout.
48. I was tracking a vehicle and it stopped giving me a location and then started up again. Why?
If the Vehicle Diagnostics Module or you cell phone lose their cellular connection during live
tracking, updates will stop. Once the cellular connection is re-established, the live tracking will
resume automatically.
49. After live tracking for 10 minutes, how long do I have to wait to restart live tracking?
You can start live tracking again at any time. There is no requirement to wait to start it again.
50. Why does the car on live tracking jump when it moves?
During live tracking, the information on your vehicle is updated about every 5 seconds. When
this update occurs, the display will automatically center the map on the current location of your
vehicle.
51. Why does the vehicle icon show red (ON) in live tracking and the engine icon is OFF on the
dashboard?
The live tracking feature uses a red vehicle icon to show the location of the vehicle whether it
is running or not. The data on the dashboard represents the last time you requested an update
of information using the refresh feature which may not be the same as the live tracking data.
To see recent information on the dashboard, you need to press the refresh button. The engine
indicator will be updated to show the correct state, running or not.