User guide

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34. Can a geo-fence be rectangular instead of circular?
Not at this time. This is being considered for a future software release.
35. How do I create geo-fences in different states?
You can create geo-fences in any location you wish using the geo-fence feature on the website
or the smartphone app.
36. Can I create a geo-fence by using an address or business name?
Yes, when creating a new geo-fence, you can enter an address or business name to locate where
you wish to create a new geo-fence.
37. Does the Vehicle Diagnostics Module impact my gas mileage?
The Vehicle Diagnostics Module has no impact on your vehicle’s gas mileage.
38. Why don’t I see the right vehicle at the top of my Dashboard page?
If you have connected your Vehicle Diagnostics Module to more than one vehicle, you can choose
which vehicle data you want to view. On the website, select the down arrow next to the vehicle
name at the top of the page and select the desired vehicle. In the Android app, tap the name of
the vehicle name at the top of the screen and select the desired vehicle. In the iPhone app, tap
the vehicle icon at the top of the screen and then select the desired vehicle.
39. How do I know if I am out of a Verizon Wireless coverage area?
With the engine running, you can determine this by looking at the Status LED. If it is solid Red,
there is no cellular coverage. If it is solid or blinking Yellow, you are connected on a roaming
network and off the Verizon network.
40. I plugged my Vehicle Diagnostics into my OBD II port but I don’t see my vehicle when I log
into the app or portal. Why?
Verify your vehicle’s compatibility in the online fitment guide before proceeding. If it is listed as
compatible, follow the installation steps in the Reference Guide or the User Manual and ensure
that each step is completed successfully and check the Troubleshooting section for further
guidance. Make sure you are looking at the correct vehicle by using the vehicle selector in the