User guide

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quickly an alert is communicated to the server. In addition, the time for the notification to reach
your inbox or phone can vary due to network delays. In general, most notifications are received
within minutes after the alert.
15. Can I select my own username?
Yes, as long as it is not already in use. Your username must be a minimum of 1 character, a
maximum 75 characters. It must not contain any of the following characters: $ & + ( ) / : ; = ? @
(space character) “ < > # % { } | \ ^ ~ [ ] `
16. What are the rules for a valid password?
Your password must be a minimum of 6 characters, must contain at least 1 number, and is
limited to the following list of characters: ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz0123456789 -_!?()@#$*&.,
17. What if I forget my username and password?
On the smartphone login screen tap Forgot Username? or Forgot Password? to access our
automated system. On the website login screen tap Forgot your username? or Forgot your
password? to access our automated system.
18. How many Vehicle Diagnostic Modules can I add to one account?
You can add as many modules as you wish.
19. How do I remove a Vehicle Diagnostic module from my account?
You can delete a specific Vehicle Diagnostics module from your account, should you no longer
need access to it. In the smartphone app, from the Settings menu, tap Account Settings, then
tap Vehicle Diagnostic Management. Tap the module you with to remove then tap Delete
Module. On the website, under the Settings menu click Manage Modules. Click on the tracs can
icon next to the module you want to remove.
20. My phone is frozen and I can’t do anything with the app. How do I close the app?
You can use the application manager on your phone to stop the app from running. Or you can