User guide

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9. Why don’t I receive any e-mail alert notifications?
To receive alerts you need to have the correct driving conditions occur and you need to ensure
there is a valid email address entered under the settings area for Alerts and Notifications.
10. I crossed a geo-fence, why didn’t I receive an alert?
Geo-fence detection depends on a number of factors, including the tolerance of the GPS
system, the size of the geo-fence and how close the vehicle is to the edge of the geo-fence.
Because of this, in some cases, a geo-fence crossing may not be detected. To make sure you see
the alert in the mobile apps or web portal, you may need to refresh the data using the refresh
data. To get an alert via email, you need to ensure your email address is entered correctly in the
settings area for email.
11. Why do I see multiple geo-fence alerts at about the same time when I crossed the geo-fence
only once?
Geo-fence detection depends on a number of factors, including the tolerance of the GPS
system, the size of the geo-fence and how close the vehicle is to the edge of the geo-fence. As a
result, you may see multiple alerts for one crossing.
12. Why did I receive a geo-fence alert even though I didn’t move my vehicle?
Geo-fence detection depends on a number of factors, including the tolerance of the GPS
system, the size of the geo-fence and how close the vehicle is to the edge of the geo-fence. To
minimize false alerts, you can increase the size of the geo-fence, a minimum radius of 0.1 mile is
recommended, and you can center the geo-fence on where you normally park your vehicle.
13. Is there a limit on how many email addresses or mobile phone number I can enter to receive
notifications?
No, you enter as many email addresses and mobile phone numbers as you wish.
14. What is the approximate time to receive an alert notification through email or a text
message?
The email or text messages are sent as soon as they are communicated from your Vehicle
Diagnostics Module to the cloud server. Cellular coverage at the vehicle location can affect how