User guide

37
Can’t get to
Dashboard page
for first time
login (remains on
OBD II Locator
page)
Vehicle
Diagnostics
Module is not
reaching the
Delphi cloud
server after
activation
Check that Vehicle
Diagnostics Module LED
turns green when engine
is started. If it does, (call
*611 from your Verizon cell
phone or
[phone]). If not,
follow Troubleshooting
according to Status LED
table
No green LED
with engine
running, LED
flashes blue
every 10 seconds
Engine start
wasn’t detected
Turn off ignition, wait
10 seconds and restart
engine. Wait up to 10
seconds to see if green LED
appears. Try unplugging/
replugging Vehicle
Diagnostics Module
(repeat vehicle setup
procedure)
No email alerts
received
Invalid or no
email address
entered in
account
Check email address is
correct in account
Alerts not
enabled
Check that alert expected
has been enabled in app
Issue Likely
Cause(s)
Corrective
Action(s)