250 mm 125 mm CLIENT: SPRINT ITEM: SIERRA WIRELESS 595U QUICK START GUIDE COVER ___________________________________________________________________________________ FINAL ART FILE LIST: Adobe Illustrator CS2 Art: CB1_SP717_SW_595U_QSG.ai; SP1_SP717_SW_595U_QSG.ai Adobe Photoshop CS2 Art: SIERRA_595U_FRNT_QSG_HR03.
Sprint Mobile Broadband USB Modem by Sierra Wireless AirCard® 595U www.sprint.com © 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel. © 2007 Sierra Wireless. All rights reserved. AirCard is a registered trademark of Sierra Wireless. Watcher is a trademark of Sierra Wireless, registered in the European Community. Sierra Wireless, the Sierra Wireless logo, and the red wave design are trademarks of Sierra Wireless.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . .ii How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Getting More Information About the USB Modem and Service . . . . . . . iv Installing the Software (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Installing the Software on a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Installing the Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Activating Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Activation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome to Sprint Sprint is committed to bringing you the best wireless technology available. We built our network right from the start to give you what we believe you really want from a wireless service provider—clear connections, private communications, and time-saving features. This guide will familiarize you with our technology and your new Sprint Mobile Broadband USB modem through simple, easy-to-follow instructions. Welcome and thank you for choosing Sprint.
Your Sprint Mobile Broadband USB Modem Thank you for purchasing a Sprint Mobile Broadband USB modem. This USB modem offers more freedom than ever before. No wires, no cables—just access to your data when you need it. The power of the Internet is truly at your fingertips.
How to Use This Guide The advantages of Sprint are as clear as each wireless connection you make. With Sprint service, we give you what you really want from a wireless service provider—clear connections, easy-to-understand service plans, and self-servicing options for managing your account. All this is designed to make your life easier and worry-free. We know you’re eager to start using your Sprint Mobile Broadband USB modem right away, and the sections of this guide are designed to help you do just that.
Getting More Information About the USB Modem and Service This guide introduces your USB modem’s basic features and services. To learn how to use all the features of your USB modem and services on a Windows computer, consult the online help or user guide. (See page 19 of this document.) They provide information on: 䢇 Understanding the Sprint Connection Manager indicators, messages, and menu options. 䢇 Managing your call history (Connection History). 䢇 Changing the settings.
Installing the Software (Windows) 1
Installing the Software and Drivers on a Windows Computer System Requirements The Sprint Mobile Broadband USB modem is supported on: 䢇 Microsoft® Windows® Vista™. 䢇 Windows XP with Service Pack 2. 䢇 Windows 2000 with Service Pack 4 and high encryption support. (See “High Encryption Requirements” in the user’s guide.) Note: Your USB modem is also supported on Mac® OS X. See “Installing and Using the Software (Mac)” on page 23. Your USB modem will not work with handhelds or Pocket PCs.
Installation Overview Installing the Software (Windows) The process for installing and using your Sprint Mobile Broadband USB modem may vary slightly, depending on the operating system you are running. The installation process on a Windows computer has three stages: 䢇 “Installing the Software on a Windows Computer” — Install the Sprint Connection Manager software (see page 3).
Installing the Software and Drivers on a Windows Computer 4. Read the License Agreement and select “I accept the terms in the license agreement” to agree to the terms. Click Next. (A series of dialog boxes guides you through the installation.) 5. Use the Next and Back buttons to navigate through the wizard. 6. In the Installation Complete! window, click Finish. Installing the Drivers To install the drivers: 1.
8. Adjust the USB connector to the desired angle. The USB connector is adjustable to three positions (approximately 90, 135, and 160 degrees). Do not force the hinge past the last position— this may break the connector. Installing the Software (Windows) 9. Gripping both sides of the USB modem, insert it into your computer’s USB slot. WARNING: When inserting or removing your USB modem, always grip it by its sides, as this prevents damage to the USB modem.
Installing the Software and Drivers on a Windows Computer 11. If your USB modem is preactivated or if you have activated it at the time of purchase, after you’ve charged the battery you are ready to connect to the network. (In the Mobile Broadband window, click GO.) Proceed to “Basics of Your USB Modem (Windows)” on page 13. – or – Proceed to “Activating Your USB Modem” on page 8 if your USB modem has not been activated.
Activating Your USB Modem (Windows) 7
Activating Your USB Modem (Windows) Activating Your USB Modem Before you can use your USB modem on the network, you must activate your USB modem and account. This chapter walks you through this process, and provides spaces for you to enter important information, such as your Sprint user name, for later reference. Note: If your USB modem is preactivated, or if you activated it at the time of purchase, skip these steps and go directly to “Basics of Your USB Modem (Windows)” on page 13.
Activation Wizard The Activation Wizard makes activation an easy task. Activating Your USB Modem After you’ve installed the software and drivers (described earlier), the Activation Wizard will guide you through the activation process if your Sprint Mobile Broadband USB modem has not been activated.
Activating Your USB Modem (Windows) 2. Call Sprint at the appropriate number displayed in the Activation Wizard. When you reach a representative, click Next. 3. In the space provided below, write down your USB modem’s ESN (Electronic Serial Number) or MEID (Mobile Equipment IDentifier). (The ESN or MEID is displayed in the Activation Wizard and is also printed on the label under the USB modem‘s battery.
5. On your computer, enter the phone number (no spaces or hyphens) and, if not the same value as the phone number, the MSID value given by the account representative, and then click Next. A confirmation window will be displayed. Activating Your USB Modem 6. Confirm with the service representative that the information is correct. If it is, click Yes. If it isn’t, click No, and re-enter the information. 7. Click Finish to complete the activation process. 8.
Activating Your USB Modem (Windows) 4 Your Sprint User Name My Sprint User Name is: ________________________________ Your Sprint user name is automatically assigned to you when you sign up for service. Your user name, which resembles an email address (for example, name@sprint.com), is used with Sprint Mail.
Basics of Your USB Modem (Windows) 13
Basics of Your USB Modem (Windows) This section briefly describes how to use the Sprint Connection Manager software and your Sprint Mobile Broadband USB modem on a Windows computer. For complete information (including a description of all the indicators and the menu options), see the online help (page 19) and the user’s guide (page 19). Connecting to the Network To use Internet applications, your USB modem must first establish a network connection. To connect to the network: 1.
Once connected, Sprint Connection Manager displays “Connected,” and you can use your Web browser, perform data transfers, and so on. For information on charges associated with using your Sprint connection, refer to your Sprint service plan. Tip: To minimize unnecessary data transmissions between your computer and your corporate network: ● Work in “offline” mode, and connect only when you need to send or receive email.
Basics of Your USB Modem (Windows) Connection Status The text displayed in Sprint Connection Manager provides information about the status of your connection. The USB modem is typically in one of these modes: 䢇 No device 䢇 Disconnected 䢇 Connecting 䢇 Connected 䢇 Device locked 䢇 Device powered off 䢇 OFF 䢇 Validating 䢇 Searching 䢇 Acquired No device Sprint Connection Manager did not detect a USB modem. The GO button is unavailable.
If you expand the Mobile Broadband window ( transferred is shown: ), the amount of data The USB modem is locked, so that others cannot use the USB modem and your account. To use most of the features, you must unlock the USB modem: 1. If the Mobile Broadband window is not expanded, click 2. Click the to expand it. icon. 3. In the Enter User Lock Code window, enter the lock code, and click OK. Tip: If you can’t recall your lock code, try using the last four digits of your USB modem’s phone number.
Basics of Your USB Modem (Windows) 2. Click GO in the GPS Receiver window. 3. If the GPS Receiver window still displays “OFF,” ensure that Network Mode (in the Sprint Mobile Broadband settings window) is set to “Automatic” or “1X Only.” Validating The network is authenticating your wireless or GPS subscription. Searching The USB modem is requesting GPS satellite information from the network (to use Sprint Location Services).
Online Help Sprint Connection Manager includes extensive online help to provide operating hints and step-by-step instructions for getting the most from your Sprint Mobile Broadband USB modem on a Windows computer. Basics of Your USB Modem With Sprint Connection Manager running, you can access online help in several ways: 䢇 Press when Sprint Connection Manager is the active window. 䢇 From Sprint Connection Manager, select MENU > Help. 䢇 Right-click the system tray icon and select Help.
Basics of Your USB Modem (Windows) Troubleshooting For a more complete listing of errors and possible solutions, please see the user’s guide or online Help. You may also visit www.sprint.com or contact Sprint Customer Service at 1-888-788-4727 (business use) or 1-888-715-4588 (personal use).
Solution Sprint Location Services aren’t working or don't seem to be available If Sprint Location Services aren’t working or don't seem to be available on your Windows computer, check whether you have, in the Settings window, a “Sprint Location Services” option in the drop-down list. 䊳 If the drop-down list does not have the “Sprint Location Services” option, then your account, your USB modem, or both are not configured to support Sprint Location Services; contact Sprint.
Basics of Your USB Modem (Windows) Problem/ error Solution Cannot connect to the network If the connection is dropped as soon as it is established: 䊳 Charge the battery for at least 30 minutes if the PWR LED is red. (If the connection still gets dropped as soon as it is established, continue with the following steps.) – or – 1. Select (Windows Vista) Start > Control Panel > Network and Sharing Center > Manage Network Connections. (Windows XP) Start > Control Panel > Network Connections.
Installing and Using the Software (Mac) 23
Installing and Using the Software on a Mac Computer System Requirements This section describes how to install and use the Sprint Mobile Broadband USB modem on a Mac computer. If you can’t recall your lock code, contact Sprint Customer Service. For other technical support issues, please contact Apple. The software and drivers are on the CD included in your package. Note: To get the latest drivers and software, you can always go to www.sprint.com/downloads.
Installation Overview Installing the Software (Mac) The installation process on a Mac computer has three stages: 䢇 “Installing the Software on a Mac” — Install the Watcher Lite software (see page 25). 䢇 “Installing the Drivers” — Run the Watcher Lite software, insert the battery into the USB modem, and insert the USB modem (see page 28). 䢇 “Activating Your USB Modem” — After charging your modem, activate your account and configure the Sprint Mobile Broadband USB modem to use your account (see page 30).
Installing and Using the Software on a Mac Computer 6. In the Welcome to the Sierra Wireless Watcher Lite Installer window, click Continue. 7. In the “Select a Destination” window, choose a destination volume. A green vertical arrow indicates which volume(s) you can install the software onto. If more than one volume has a green vertical arrow, select the volume that has the active operating system. 8. Click Continue.
9. In the “Easy Install on ...” window, click Install. Installing the Software (Mac) 10. If the Authenticate window appears, enter your Mac user name and password, and then click OK. 11. In the window with the message that you will have to restart your computer, click Continue Installation. 12. Click Restart.
Installing and Using the Software on a Mac Computer 13. After your computer restarts, run Watcher Lite: in Finder, choose Go > Applications > Sierra Wireless Watcher. Watcher Lite should start: Installing the Drivers To install the drivers on your Mac computer: 1. Slide the front panel off the USB modem. 2. Hold the battery so that the side with two white arrows faces up and the gold contact points on the end of the battery line up with the gold contact points on the USB modem.
5. Adjust the USB connector to the desired angle. The USB connector is adjustable to three positions (approximately 90, 135, and 160 degrees). Do not force the hinge past the last position— this may break the connector. Installing the Software (Mac) 6. Gripping both sides of the USB modem, insert it into your computer’s USB slot. WARNING: When inserting or removing your USB modem, always grip it by its sides, as this prevents damage to the USB modem.
Installing and Using the Software on a Mac Computer 8. If the Authenticate window appears, enter your Mac user name and password, and then click OK. Watcher Lite displays a status message or the “Device Not Activated” window. 9. Allow the battery to charge for approximately two hours before closing the window or making a selection in it.
Text/window displayed Description/next action “Not activated” Your USB modem is not activated. 䊳 Go through the Activation Assistant (below). Installing the Software (Mac) Activation Assistant The Activation Assistant makes activation an easy task. After you’ve installed the software and drivers (described earlier), if your Sprint Mobile Broadband USB modem has not been activated, the Activation Assistant will guide you through the activation process.
Installing and Using the Software on a Mac Computer 2 Activation Assistant Note: If you close the Activation Assistant before finishing the USB modem activation, you can start the Activation Assistant later (from the Extras item on the Sierra Wireless Watcher menu, choose Activation). To activate your USB modem and account: 1. From the Extras item on the Sierra Wireless Watcher menu, choose Activation. 2. In the Activation Assistant window, click Continue. 3.
5. On your computer, enter the activation code in the space provided and then press the enter key. Once the Next button becomes available, click Next. Installing the Software (Mac) Your Sprint Customer Service representative will give you a phone number and MSID (Mobile System ID code, used for Wireless Local Number Portability and to determine whether you are “home” or “roaming”). My Sprint Phone number is: _____________________________ My MSID is: _________________________________________ 6.
Installing and Using the Software on a Mac Computer 12. In the Data Provisioning window, click OK. The USB modem then retrieves the updates to your account. Watcher Lite will display “Updating User Profile,” then “Disconnected,” after which you are ready to connect to the network (click Connect). Proceed to the next section (“Connecting to the Sprint Network”). Connecting to the Sprint Network To connect to the Sprint network: 䊳 In Watcher Lite, click Connect.
Icons and Text in Watcher Lite Depending on the device and connection state, Watcher Lite may display some of the following icons and text: Installing the Software (Mac) Icon/text Description CDMA network signal strength, indicated by the number of bars. You are not in coverage. You are in 1X and 1xEV-DO Rev. 0 coverage. You are in 1X and 1xEV-DO Rev. A coverage. You are in 1X coverage. You are in 1xEV-DO Rev. 0 coverage. You are in 1xEV-DO Rev. A coverage. You are roaming. Roaming charges may apply.
Installing and Using the Software on a Mac Computer Icon/text Description Rx Amount of data received from the network. Tx Amount of data transmitted to the network.
Manage Your Account Online With Sprint Customer Service, you can visit www.sprint.com to manage your Sprint account. Installing the Software (Mac) Once you sign on, you can: 䢇 View the details of your Sprint service plan. 䢇 Find out how much data you have used and how many megabytes are remaining in your plan. 䢇 View your current and previous three months’ invoices. 䢇 Make a payment. 䢇 Find out about Sprint products and services.
Installing and Using the Software on a Mac Computer Problem/ error Solution The PWR LED goes off, then on, and stays red This situation may occur under extreme usage conditions when you’re transmitting data in a coverage area with a weak signal. 1. Wait until the PWR LED turns green. 2. Resume your connection. 䊳 38 If the PWR LED still goes off, and then comes on again and stays red, charge the battery for at least 30 minutes.
250 mm 125 mm CLIENT: SPRINT ITEM: SIERRA WIRELESS 595U QUICK START GUIDE COVER ___________________________________________________________________________________ FINAL ART FILE LIST: Adobe Illustrator CS2 Art: CB1_SP717_SW_595U_QSG.ai; SP1_SP717_SW_595U_QSG.ai Adobe Photoshop CS2 Art: SIERRA_595U_FRNT_QSG_HR03.
