User guide

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ASSISTAN CE
ASSISTAN CE
May We Help You?
Online Assistance
Main website: verizonwireless.com
Other helpful websites and information:
verizonwireless.com/welcome
• Information on your wireless device, coverage, Calling Plan,
billing and payment information
• FAQs, interactive demos for your wireless device and how
to read your bill
• My Verizon registration for online account management
verizonwireless.com/myverizon
Use My Verizon to:
• Check your balance, minutes or make payments
• Add or remove features
• Reset Voice Mail passwords and more
verizonwireless.com/vzglobal
• Information on Global Phone, GlobalEmail, Global Travel
Program, GlobalAccess, rates, destinations, and coverage.
The My Verizon Advantage
Get these added benefits for registering for My Verizon:
• View your New Every Two® Meter.
Sign in to My Verizon and click on My Services/My Phone
to check your upgrade status and see if you are eligible for
the New Every Two® discount.
• You can get a new wireless device every year with
Annual Upgrade.
Sign up for a 2-year agreement on a Calling Plan of at least
$49.99 and you can purchase a new wireless device at its
promotional price through My Verizon every year with a
2-year renewal (upgrade fee applies).
• If you’re using more minutes than your Calling Plan
includes, we’ll let you know with Minute Check.
Minute Check will periodically notify you through My
Verizon if you’re exceeding your plan allowance and let
you know of other Calling Plan options that may save you
money.
See verizonwireless.com/myverizon for details. Back-Up Assistant, Annual Upgrade and Minute Check are
available for accounts with up to 10 lines that are enrolled in My Verizon.
verizonwireless.com/data
• Demos and tutorials on products and services
• Online technical support for products and services
Customer Service Assistance
Customer Service Representatives are also available at your
local Verizon Wireless Communications Store during normal
business hours. For Customer Service, call 1-800-922-0204
(toll-free in the U.S., 6am–11pm). If traveling outside the U.S.,
call + 1-908-559-4899 for 24/7 Global Support.
Assistance