User guide

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How Wireless Works
Your wireless service is different from your home or business
phone service. On a wireless device, you must press the SEND
button to alert the network to connect your call. Unlike the
calls you make on a home or business phone, wireless commu-
nications travel over the air and can react to the environment.
Rain, snow, fog, falling leaves, water, mountains, canyons and
even buildings may affect service. All wireless service is subject
to “dead zones,” or no-coverage areas.
Verizon Wireless Network Technology
Verizon Wireless offers CDMA (Code Division Multiple Access)
digital network technology to most of its customers. CDMA
digital technology offers many benefits compared to analog,
such as less static, enhanced voice clarity, increased privacy
and longer battery life. A CDMA digital phone is necessary to
subscribe to our digital service. Verizon Wireless only sells
digital wireless devices that are E911 compatible and either
all-digital or tri-mode, which means you may use analog or
CDMA digital services on different frequencies.
Worry Free Guarantee®
Subject to the Customer Agreement and Calling Plan.
Please read and understand them before activating.
Verizon Wireless calling areas, rates, coverage, agreements,
provisions, business practices, procedures and policies are
subject to change as specified in the Customer Agreement.
Our liability is significantly limited.
Certain conditions and restrictions apply. For complete
details on the Worry Free Gurantee, visit verizonwireless.
com. Best network claim based on our reliability studies. See
verizonwireless.com/bestnetwork for details.
Security Deposit
You may have been asked to leave a security deposit at the
time you activated your wireless service. You are eligible to
receive your security deposit back at the end of 1 year of
uninterrupted service, or upon termination of your contract.
You will automatically be refunded your deposit after 1
year, including interest, provided that you have kept your
account in “good standing” (this means that you paid your bill
continuously for one year in a timely manner). This refund may
take up to 3 billing cycles to be processed. Should you be
disconnected at any time during the first year for lack of
payment, you forfeit any interest accrued during that time
frame. If you terminate your service, but have not paid your
final bill, the deposit will be applied to your account, and you
will receive any remaining funds. If your service is terminated
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