User guide

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ASSISTAN CE
ASSISTAN CE
• Using My Verizon from your wireless device — Make
a one-time payment by credit card, debit card, and/or
electronic check directly from your wireless device as
long as your wireless device is Mobile Web-capable.* To
make a payment, simply launch your web browser, then
select “My Verizon.” If you don’t subscribe to Mobile Web,
you will see an option to view My Verizon for free once
you launch the browser.
• Home banking — Verizon Wireless and CheckFree®
have teamed together to give you the option to pay your
wireless bill online at your choice of more than 1,700
financial services locations across the Internet. You will
be able to schedule payments using a designated bank
account and arrange for monthly bill payments via your
preferred home-banking service provider.
• Check payment via mail — Allows you to mail in a
personal or business check, along with the remittance slip
and envelope provided with your billing statement.
• I n p e r s o n — Payments can be made at your local
Verizon Wireless Communications Store using our Bill
Payment Kiosks.
*See Wireless Device User Guide for details.
Loss or Theft
If your wireless device is lost or stolen, please contact
Customer Service at 1-800-922-0204 to suspend your service.
From outside the U.S., call + 1-908-559-4899. If your wireless
Assistance
device is malfunctioning, please bring it to a Verizon Wireless
Communications Store.
Toll-free Calls and Emergency Services
Calls to 800, 855, 866, 877 and 888 numbers are toll-free, but
airtime charges do apply. Calls to Verizon Wireless Customer
Service and emergency calls (911) are toll- and airtime-free.
Fraud Prevention
Verizon Wireless wants to protect your privacy and works
hard to prevent unauthorized phone usage or fraud. Wireless
device numbers and calls are capable of being intercepted
by someone with specialized equipment. We use antifraud
technology to make fraudulent calling very difficult,
particularly on digital calls.
• Report a lost or stolen wireless device to the police and
Verizon Wireless immediately.
• Never leave your wireless device unattended, especially in
your office or car.
• When not in use, lock the wireless device using your
lock code.
• Review your bill and report any suspicious calling activity.
If we conclude that the calls are fraudulent, you will not be
held responsible for the charges.
• Record your wireless device’s electronic serial number in
the back of this guide and keep it safe.