User guide

2019
ASSISTAN CE
ASSISTAN CE
Address or Account Changes
It’s important that we have your most current information so
we’re able to reach you for any reason. There are 3 ways to
update your information:
• Online — Go to verizonwireless.com/contactus and
follow these instructions:
Select the appropriate choice from the drop-down 1.
menu in the “Send an Email” section.
Fill out the online form.2.
Select “Topic” and “Subtopic” from the 3.
drop-down menu.
Hit “Send” to submit email.4.
• U.S. Mail — Use the change-of-address form on the
back of your bill.
• Telephone — Call Customer Service at 1-800-922-0204
from any phone (toll-free in the U.S.) or *611 and SEND
from your wireless device (airtime-free).
Billing Options
Your service comes with a streamlined bill that you’ll receive
each month at no additional cost. Your bill includes all
applicable charges, but will not contain any call details (e.g.,
date, time, and wireless device number called).
Assistance
Detailed Billing
Call details are available for free online at verizonwireless.
com under My Verizon. A monthly fee applies to receive call
details on your paper bill.
Going Paperless
You have the option of eliminating your paper bill and receiv-
ing bill notification via email. To eliminate your paper state-
ment, or to make manual or automatic bill payments, register
for My Verizon at verizonwireless.com/myverizon and then
select the quick link under the “Billing” tab for “Go Paperless.”
Paying your Bill
Verizon Wireless gives you several convenient options to pay
and manage your monthly bill. Some of those options are:
• At verizonwireless.com/myverizon — Make one-time
or recurring payments using your debit card, credit card,
ATM card, electronic check/ACH or enroll in our Auto
Pay Program.
• With the Auto Pay Program — Allows you to choose
to have automatic payment deductions taken from your
bank account. To enroll, you can fill out the back of your
remittance slip and mail it in, call 1-866-868-3882, or log
on to verizonwireless.com/myverizon.
• By calling from your wireless device — Press #768
and SEND and follow the prompts to enter your
payment information.