User guide

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Overview
When properly installed, the Jetpack is a highly reliable product. Most problems are caused by one
of these issues:
• System resources required by the Jetpack are being used by other devices.
• Network coverage is unavailable due to coverage area, an account problem, or a network
problem.
The following tips can help solve many common problems encountered while using the Jetpack.
First Steps
• Make sure you are using the Jetpack in the correct geographic region.
• Ensure that your wireless coverage extends to your current location.
• Ensure you have an active subscription plan.
• Restarting your computer and your Jetpack can resolve many issues.
IMPORTANT Before contacting support, be sure to restart both your computer and your
Jetpack.