Troubleshooting guide

Chapter 4, Status Codes and Messages 81
Status Codes
Status Code: 7
Message: the archive failed to back up the requested files
Explanation: Errors caused the user archive to fail.
Recommended Action: Verify that you have read access to the files. Check the progress
log on the client for messages on why the archive failed. Correct problems and retry the
archive.
On Windows NT/2000 clients, verify that the account used to start the NetBackup
services has read access to the files.
Status Code: 8
Message: unable to determine the status of rbak
Explanation: On DomainOS clients, rbak is used to do restores. If rbak does not exit
with a status message, NetBackup cannot determine whether the restore worked or not.
Recommended Action: Check for a new core file to see if rbak aborted. Check the ps
output to see if rbak is hung. If so, kill it and try again. Check the progress log for any
unusual messages from rbak.
Status Code: 9
Message: an extension package is needed but was not installed
Explanation: A NetBackup extension product is required in order to perform the
requested operation.
Recommended Action: Install the required extension product.
Status Code: 10
Message: allocation failed
Explanation: Allocation of system memory failed because there is insufficient system
memory available. This could be caused by the system being overloaded with too many
processes and not enough physical or virtual memory.
Recommended Action: Free up memory by terminating unneeded processes that
consume memory. Add more swap space or physical memory.
Status Code: 11
Message: system call failed
Explanation: A system call failed. This status code is used for a generic system call failure
that does not have its own status code.