Troubleshooting guide

Chapter 4, Status Codes and Messages 79
Status Codes
◆ On PC clients, check the exclude list per the instructions in the user’s guide for the
client.
◆ On Windows NT/2000 clients, verify that the account used to start the NetBackup
Client service has read access to the files.
If you are backing up a network drive or a UNC (universal naming convention) path,
use the Services application in the Windows NT/2000 Control Panel to verify that the
NetBackup Client service does not start under the SYSTEM account. The SYSTEM
account cannot access network drives.
To back up network drives or UNC paths, change the NetBackup Client service
startup to log in as a user that has permission to access network drives.
Status Code: 3
Message: valid archive image produced, but no files deleted due to non-fatal problems
Explanation: The backup portion of the archive command reported problems so the files
were not deleted.
Recommended Action: Examine the progress log of the archive on the client to determine
if you need to retry the archive after correcting the problem. If the problem is not serious
and the files were backed up, you can manually delete the files. To verify which files were
backed up, use the NetBackup client-user interface in restore mode and browse the files in
the archive.
A possible cause for files not being deleted is that you do not have the necessary
permissions. NetBackup cannot delete files unless you are either the user that owns the
files, a superuser on UNIX, or an administrator on Windows NT/2000.
Status Code: 4
Message: archive file removal failed
Explanation: The backup portion of the archive completed was successful but the delete
failed.
Recommended Action: Verify that you have permission to delete the files and that the
read-only flag is not set for the files. On UNIX clients, verify that you have write
permission to the directories that contain the files. Since the backup was successful, you
can delete the files that were backed up (or have the system administrator delete the files
if you do not have the necessary permissions).
Status Code: 5
Message: the restore failed to recover the requested files
Explanation: There were errors that caused the restore to fail.