Troubleshooting guide

Chapter 2, Troubleshooting Procedures 35
General Test and Troubleshooting Procedures
c. On Macintosh clients, check the mac.conf file in the NetBackup folder in the
Preferences folder to ensure that it has the correct portnum and bprdport
entries.
3. On UNIX servers and clients, check the /etc/inetd.conf file to ensure that it has
the following entry:
bpcd stream tcp nowait root /usr/openv/netbackup/bin/bpcd bpcd
4. On Windows NT/2000 servers and clients, verify that the NetBackup Client service is
running.
5. If you are using NIS in your network, update those services to include the NetBackup
information that is added to the /etc/services file.
6. NIS, WINS, or DNS host name information must correspond to what is in the class
configuration and the name entries in the following:
◆ On Windows NT/2000 NetBackup servers, Microsoft Windows clients, and
NetWare nontarget clients, check the General tab in the NetBackup Configuration
dialog box and the Servers tab in the Specify NetBackup Machines dialog box. To
display these dialog boxes, start the Backup, Archive, and Restore interface on the
client. For the General tab, click Configure on the Actions menu; for Servers tab,
click Specify NetBackup Machines on the Actions menu.
◆ The bp.conf file on UNIX servers and clients and Macintosh clients.
◆ The openv\netback\bp.ini file on NetWare clients.
Also, verify that reverse DNS addressing is configured.
7. To confirm the setup of the IP addresses and hostnames in DNS, NIS, and (or) local
hosts files on each NetBackup node, use the NetBackup bpclntcmd utility.
Using bpclntcmd
The bpclntcmd utility resolves IP addresses into host names and host names into IP
addresses by using the same system calls as the NetBackup application software. The
command that starts the utility is located in the following directory:
install_path\NetBackup\bin (Windows NT/2000)
/usr/openv/netbackup/bin (UNIX)
On Windows NT/2000, run this command in an MS-DOS command window so you can
see the results.