Troubleshooting guide

General Test and Troubleshooting Procedures
34 NetBackup Troubleshooting Guide - UNIX
Pay particular attention to requirements for host.xlate file entries.
2. Verify that each server and client has the required entries for NetBackup reserved port
numbers.
Note The examples following this procedure show the default port numbers. Do not
change NetBackup port assignments unless it is absolutely necessary in order to
resolve conflicts with other applications. If you do change them, do so on all
NetBackup clients and servers. These numbers must be the same throughout your
NetBackup configuration.
a. On NetBackup servers, check the services files to ensure that they have entries
for:
◆ bpcd and bprd
◆ vmd
◆ bpdbm
◆ Processes for configured robots (for example, tl8cd). See the Media Manager
System Administrator’s Guide - UNIXfor a list of these processes.
On UNIX, the services file is /etc/services. On Windows NT/2000, the
services file is %SystemRoot%\system32\drivers\etc\services.
b. On UNIX, Windows, and NetWare clients, verify the NetBackup client daemon
and request daemon port numbers.
◆ On UNIX clients, check the bprd and bpcd entries in the /etc/services
file.
◆ On Microsoft Windows clients, verify that the NetBackup Client Service Port
number and NetBackup Request Service Port number on the Network tab in
the NetBackup Configuration dialog box match the settings in the services
file. To display this dialog, start the Backup, Archive, and Restore interface on
the client and click Configure on the Actions menu.
The values on the Network tab are written to the services file when the
NetBackup Client service starts.
The services file is located in:
%SystemRoot%\system32\drivers\etc\services (Windows
NT/2000)
C:\Windows\services (Windows 98 and 95)
◆ On NetWare clients, check the BPCD and BPRD entries in the
openv\netback\bp.ini file.