Troubleshooting guide

Chapter 2, Troubleshooting Procedures 33
General Test and Troubleshooting Procedures
start the Backup, Archive, and Restore interface on the client. For the General tab,
click Configure on the Actions menu; for Servers tab, click Specify NetBackup
Machines on the Actions menu.
◆ On the Servers tab, ensure that there is a server entry for the master server
and each media server.
If you add or modify SERVER entries on the master server, stop and restart
bprd and bpdbm.
◆ On the General tab, verify that the client name setting is correct and matches
what is in the class client list on the master server.
◆ On a master or media server, ensure there is a server entry for each Windows
NT/2000 administrative client that can be used to administer that server.
You can also make the above changes on the appropriate tabs in the properties
dialog boxes on a Windows NT/2000 NetBackup server (see “Using the
Configure - NetBackup Window” on page 57).
b. On UNIX NetBackup servers and clients, and Macintosh clients, check the server
and client name entries in the bp.conf file:
◆ Ensure there is a SERVER entry for the master server and each media server in
the configuration. The master server must be the first name in the list.
Remember, if you add or modify SERVER entries on the master server, you
must stop and restart bprd and bpdbm before the changes take effect.
◆ Ensure that the CLIENT_NAME option (if included) is correct and matches
what is in the class client list on the master server.
The bp.conf file is in the /usr/openv/netbackup directory on UNIX clients
and it is in the Preferences:NetBackup folder on Macintosh clients.
Users on UNIX clients can also have a personal bp.conf file in their home
directory. A CLIENT_NAME option in $HOME/bp.conf overrides the one in
/usr/openv/netbackup/bp.conf.
c. On NetWare clients, check the openv\netback\bp.ini file to ensure that:
◆ There is a SERVER entry for the master server and each media server in the
configuration. The master server must be the first name in the list.
◆ The ClientName entry and the entries in the [clients] section are correct and
match what is in the class client list on the master server.
d. On the master server, verify that you have created any required
/usr/openv/netbackup/db/altnames files (UNIX)
install_path\NetBackup\db\altnames files (Windows NT/2000)