Troubleshooting guide

General Test and Troubleshooting Procedures
30 NetBackup Troubleshooting Guide - UNIX
c. Verify that the same NetBackup client Service (bpcd) port number is specified on
both the NetBackup client and server (by default, 13782).
◆ On Microsoft Windows, check the NetBackup Client Service Port number on
the Network tab in the NetBackup Configuration dialog box. To display this
dialog, start the Backup, Archive, and Restore interface on the client and click
Configure on the Actions menu.
Verify that the setting on the Network tab matches the one in the services file.
The services file is located in:
%SystemRoot%\system32\drivers\etc\services (Windows
NT/2000)
C:\Windows\services (Windows 98 and 95)
The values on the Network tab are written to the services file when the
NetBackup Client service starts.
◆ On NetWare clients, see the BPCD setting in the openv\netback\bp.ini
file.
◆ Or, instead of the first bullet under step c, above: On UNIX NetBackup
servers, the bpcd port number is in the /etc/services file. On Windows
NT/2000 NetBackup servers, see the Client Properties dialog box in the
Configure - NetBackup window (see “Using the Configure - NetBackup
Window” on page 57).
Correct the port number if necessary. Then, on Windows NT/2000 clients and
servers, stop and restart the NetBackup Client service. On Microsoft Windows 98
or 95 and NetWare clients, stop and restart the NetBackup client daemon (bpcd).
Note Do not change NetBackup port assignments unless it is absolutely necessary in
order to resolve conflicts with other applications. If you do change them, do so on
all NetBackup clients and servers. These numbers must be the same throughout
your NetBackup configuration.
5. Verify that the NetBackup Request Service (bprd) Port number on Microsoft
Windows and NetWare clients is the same as on the server (by default, 13720).
◆ On Microsoft Windows clients (use the same method as in step c under step 4).
◆ On NetWare clients, see the BPRD setting in the openv\netback\bp.ini file.
◆ Or, instead of the first bullet: On UNIX NetBackup servers, the bprd port number
is in the /etc/services file. On Windows NT/2000 NetBackup servers, set
these numbers in the Client Properties dialog box in the Configure - NetBackup
window (see “Using the Configure - NetBackup Window” on page 57).
6. On a Macintosh client, check NetBackup configuration settings as follows: