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Troubleshooting guide

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General Test and Troubleshooting Procedures
24 NetBackup Troubleshooting Guide - UNIX
7. When all clients and storage units are working, test the remaining classes and
schedules that use storage units on the media server. If a scheduled backup fails,
check the All Log Entries report for errors, then follow the actions suggested in
Chapter 4.
Resolving Network Communication Problems
The following procedure is for resolving communications problems, such as those
associated with status codes 54, 57, and 58. There are two variations of this procedure: one
for UNIX clients and another for PC clients.
Note In all cases, ensure that your network configuration is working correctly outside of
NetBackup before trying to resolve NetBackup problems.
UNIX Clients
For UNIX clients, perform the following steps. Before starting this procedure, add the
VERBOSE option to the /usr/openv/netbackup/bp.conf file. Also, create a bpcd
activity log directory on your server and clients and a bprd log directory on the server.
During subsequent retries, the activity logs will provide detailed debug information that
will be useful in analyzing the problem.
1. If this is a new or modified configuration:
a. Check any recent modifications to ensure that they did not introduce the problem.
b. Ensure that the client software was installed.
c. Ensure that the client operating system is one of those supported by the client
software.
d. Check the client names, server names, and service entries in your NetBackup
configuration as explained in “Verifying Host Names and Services Entries” on
page 32.
Two other checks that you can make on host names are:
◆ Use the hostname command on the client to determine the host name that
the client sends with requests to the server.
◆ Check the bprd activity log (verbose) on the server to determine what
occurred when the server received the request.
e. Pay special attention to NIS or DNS updates that are required. Failing to properly
update these services is a common source of network problems with NetBackup.