Troubleshooting guide

Chapter 2, Troubleshooting Procedures 21
General Test and Troubleshooting Procedures
8. Reconfigure your test class to name a client that is located elsewhere in the network.
Use a storage unit and media that has been verified in previous steps. If necessary,
install the NetBackup client software.
9. Create activity log directories for the processes listed below. Chapter 3 explains which
logs apply to specific client types.
◆ bprd on the server
◆ bpcd on the client
◆ bpbkar on the client
◆ nbwin on the client (Windows only)
◆ bpbackup on the client (except Windows clients)
◆ bpinetd (Windows NT/2000 only)
10. Perform a user backup and then a restore from the client specified in step 8.
This verifies:
◆ Communications between the client and master server
◆ NetBackup software on the client
If an error occurs, check the following:
◆ All Log Entries report
◆ Activity logs created in the previous step
A likely cause for errors is a communications problem between the server and the
client.
11. When the test class operates satisfactorily, repeat specific steps as necessary to verify
other clients and storage units.
12. When all clients and storage units are functional, test the remaining classes and
schedules that use storage units on the master server. If a scheduled backup fails,
check the All Log Entries report for errors, then follow the actions suggested in
Chapter 4.
Testing Media Server and Clients
If you are using media servers, verify their operation as explained in the following steps.
Before proceeding, eliminate all problems on the master server by completing “To Test
Master Server and Clients” on page 18.