Troubleshooting guide

Chapter 2, Troubleshooting Procedures 17
Troubleshooting Installation and Configuration Problems
Recommended Action: Ask the manufacturer for a newer firmware version that returns
serial numbers (if available), or operate the drive/robot without serial numbers.
Message: Robot drive number is unknown
Explanation: Either the drive or robot is not returning a serial number. Note that some
manufacturers do not support serial numbers. Although automatic device configuration
will not function optimally, the drive or robot can be operated without a serial number.
Recommended Action: Ask the manufacturer for a newer firmware version that returns
serial numbers (if available), or operate the drive/robot without serial numbers.
Message: Drive exceeds drive limit
Explanation: The NetBackup BusinesServer license allows a maximum of two drives and
two drives have already been configured.
Recommended Action: To use this drive, a previously configured drive must be
disabled.
Message: Robot exceeds robot limit
Explanation: A robotic library has already been configured.
Recommended Action: To use this robot, a previously configured robot must be
disabled.
Message: Drive is in an unlicensed robot
Explanation: The drive is in a robotic library that cannot be licensed for the NetBackup
BusinesServer. Since the robot cannot be licensed for NetBackup BusinesServer, any
drives configured in that robot are unusable.
Recommended Action: Configure a drive that does not reside in the unlicensed robot.
Message: Drive’s scsi adapter does not support pass-thru (or pass-thru path does not
exist)
Explanation: A drive was found that does not have a SCSI passthrough path configured.
There are two possible causes for this message:
◆ The drive is connected to an adapter that does not support SCSI passthrough.
◆ The passthrough path for this drive has not been defined.
Recommended Action: Change the drive’s adapter, or define a passthrough path for the
drive.
Message: No configuration device file exists