Troubleshooting guide

Troubleshooting Installation and Configuration Problems
16 NetBackup Troubleshooting Guide - UNIX
Message: Robot does not support serialization
Explanation: The robot does not return its serial number or the serial numbers of the
drives contained within it. Note that some manufacturers do not support serial numbers.
Although automatic device configuration will not function optimally, the robot and/or
drives can be operated without serial numbers.
Recommended Action: Ask the manufacturer for a newer firmware version that returns
serial numbers (if available), or operate the robot and/or drives without serial numbers.
Message: Too many drives in robot
Explanation: The robotic library has more than two installed drives—the maximum
allowed with a NetBackup BusinesServer license.
Recommended Action: Remove all but two drives.
Message: Too many slots in robot
Explanation: The robotic library has more than 22 installed slots—the maximum allowed
with a NetBackup BusinesServer license.
Recommended Action: If possible, configure the robotic library to have 22 or fewer slots.
Message: No license for this robot type
Explanation: The robotic type defined for this robot is not supported by NetBackup
BusinesServer.
Recommended Action: Define a different robot.
Message: No license for this drive type
Explanation: The drive type defined for this drive is not supported by NetBackup
BusinesServer.
Recommended Action: Define a different drive.
Message: Unable to determine robot type
Explanation: The robotic library is not recognized by NetBackup BusinesServer. The
robotic library cannot be auto-configured.
Recommended Action: Configure the robotic library manually.
Message: Drive is standalone or in unknown robot
Explanation: Either the drive or robot is not returning a serial number. Note that some
manufacturers do not support serial numbers. Although automatic device configuration
will not function optimally, the drive or robot can be operated without a serial number.