Troubleshooting guide

Chapter 2, Troubleshooting Procedures 13

Troubleshooting Installation and Configuration Problems

To Resolve Installation Problems

1. Could you install the software on the master and media servers by using the release

media?

Some reasons for failure could be:

◆ Permission denied (ensure you have permission to use the device and to write the

directories and files being installed)

◆ Bad media (contact customer support)

◆ Defective drive (replace the drive or refer to vendor’s hardware documentation)

◆ Improperly configured drive (refer to system and vendor documentation)

2. Could you install NetBackup client software on the clients?

Note You cannot install PC client software from a UNIX NetBackup server.

◆ For an install to a trusting UNIX client, verify that you have the correct client

name in your class configuration and the correct server name in the client

/.rhosts file.

If the install hangs, check for problems with the shell or environment variables for

the root user on the client. The files to check depend on the platform, operating

system, and shell you are using. An example for a Sun system would be if your

.login executes an stty (such as stty ^erase) before defining your terminal

type. If this caused the install process to hang, you could modify the .login file

to define the terminal before executing the stty or you could move the client

.login to another file until the install is complete.

◆ For an install to a secure UNIX client, check your ftp configuration. For example,

you must be using a user name and password that the client considers valid.

3. For general network communications problems, go to “Resolving Network

Communication Problems” on page 24.

To Resolve Common Configuration Problems

If this is an initial installation or if you have changed the configuration, check for these

problems before proceeding: