Troubleshooting guide

Preliminary Troubleshooting
12 NetBackup Troubleshooting Guide - UNIX
a. Use the NetBackup Activity Monitor, or the Services application in the Windows
NT/2000 Control Panel, to start the following services if they are not running:
Note To start all of them, execute install_path\NetBackup\bin\bpup.cmd.
On NetBackup master servers:
◆ NetBackup Request Manager service
◆ NetBackup Database Manager service
◆ NetBackup Device Manager service (if the system has devices configured)
◆ NetBackup Volume Manager service
◆ NetBackup Client service
On NetBackup media servers:
◆ NetBackup Device Manager service (if the system has devices configured)
◆ NetBackup Volume Manager service
◆ NetBackup Client service
On NetBackup clients (including administration clients)
◆ NetBackup Client service
b. Use the NetBackup Activity Monitor to see if the following Media Manager
processes are running:
◆ avrd (automatic volume recognition)
◆ Processes for all configured robots (see the Media Manager System
Administrator’s Guide - Windows NT/2000)
If the above processes are not running, stop and then restart the NetBackup
Device Manager service by using the NetBackup Activity Monitor or the Services
application in the Windows NT/2000 Control Panel.
8. If you had to start any of the processes in the previous steps, retry the operation. If
they are running or the problem persists, go to “General Test and Troubleshooting
Procedures” on page 18.
If you cannot start any of these processes , check the appropriate activity logs (see
Chapter 3) for NetBackup problems.
When started, these processes continue to run unless you stop them manually or there
is a problem with the system. It is best to add commands for starting them your
startup scripts, so they are restarted in case you have to reboot.