Troubleshooting guide

Client System Disk Recovery - Windows NT/2000, 98, 95
210 NetBackup Troubleshooting Guide - UNIX
5. Enable debug logging by creating the following debug log directories on the client:
On a Windows NT/2000 client:
install_path\NetBackup\Logs\tar
install_path\NetBackup\Logs\bpinetd
On a Windows 98 or 95 client:
install_path\NetBackup\Logs\bpcd
NetBackup creates logs in these directories.
6. For a Windows NT/2000 client, stop and restart the NetBackup Client Manager
service.
This enables NetBackup to start logging to the bpinetd debug log.
7. For a Windows 98 or 95 client, stop and restart the NetBackup Client Daemon.
This enables NetBackup to start logging to the bpcd debug log.
8. Use the NetBackup client user interface to restore the system and user files to the
client system.
For example, if all files are on the C: drive, restoring that drive restores the entire
system.
To restore files, you do not have to be the administrator, but you must have restore
privileges. For example, on Windows NT/2000, you must be a member of the Restore
group, which is one of the built-in Windows NT/2000 groups. Refer to the online help
or NetBackup User’s Guide - Microsoft Windows for instructions on how to restore files.
Note NetBackup restores the registry when it restores the Windows NT/2000, 98, or
Windows 95 system files. For example on a Windows NT/2000 client, if the system
files are in the C:\Winnt40 directory, NetBackup restores the registry when it
restores that directory and all its subordinate subdirectories and files.
9. Check for ERR or WRN messages in the log files that are in the directories you created
in step 5.
◆ For a Windows NT/2000 client, these are the tar and inetd log files.
◆ For a Windows 98 or 95 client, this is the bpcd log file.
If the logs indicate problems with the restore of Windows NT/2000, 98, or Windows
95 operating system files, resolve those problems before proceeding.
10. Reboot the NetBackup client system.