Troubleshooting guide

Troubleshooting Procedures

This chapter has procedures for finding the cause of NetBackup errors. These procedures

are general in nature and do not attempt to cover every problem that could occur. They

do, however, recommend methods that usually result in successful problem resolution.

When performing these procedures, try each step in sequence. If you have already

performed the action or it does not apply, skip to the next step. If it branches you to

another chapter, use the solutions suggested there. If you still have a problem, go to the

next step in the procedure. Also, alter your approach based on your specific configuration

and what you have already tried.

There are three troubleshooting procedures:

◆ Preliminary Troubleshooting

◆ Troubleshooting Installation and Configuration Problems

◆ General Test and Troubleshooting Procedures

Start with “Preliminary Troubleshooting.” This explains what to check first and then

branches off to other procedures as appropriate. “Troubleshooting Installation and

Configuration Problems” applies specifically to installation and configuration problems.

“General Test and Troubleshooting Procedures” defines general methods for finding

server and client problems and should be used last.

Note The term media server, as distinct from master server or server, does not apply to the

NetBackup BusinesServer product. When troubleshooting a BusinesServer

installation, please ignore any references to media server.

Preliminary Troubleshooting

If you are having problems with NetBackup, perform this procedure first.

1. Ensure that your servers and clients are running supported operating system versions

and the peripherals you are using (if any) are supported. See the NetBackup release

notes for this information.

2. Check for status codes or messages.