Troubleshooting guide

Status Codes
176 NetBackup Troubleshooting Guide - UNIX
Recommended Action: Check the /usr/openv/java/auth.conf file on the machine
(host name) specified in the NetBackup-Java login dialog for the proper authorization. If
the file does not exist, it must be created with the proper entry for this user name. Refer to
the NetBackup System Administrator’s Guide - UNIX for more details on the auth.conf
file.
Status Code: 503
Message: Invalid username.
Explanation: For login to a UNIX host, the user name is not recognized by the NetBackup
Java application server on the host where the login is requested.
For login to a Windows NT/2000 host, the NetBackup-Java authentication service on the
host where the login is requested does not have sufficient privileges for granting the login
request.
Recommended Action:
◆ For UNIX hosts: the user name must be a valid user name in the passwd file on the
host specified in the login dialog.
◆ For Windows NT/2000 hosts: refer to the LogonUser function in the section titled
"Client/Server Access Control Functions" of the Windows NT Platform Software
Developer’s Kit to determine the required privileges.
Status Code: 504
Message: Incorrect password.
Explanation: For login to a UNIX host, the user name is recognized on the host where the
login is requested, but the password supplied is incorrect.
For login to a Windows NT/2000 host, the attempt to log in the user has failed. The failure
could be due to an unrecognized user in the specified domain.
Recommended Action:
◆ Enter the correct password.
◆ On Windows NT/2000 hosts: The exact error can be found in the bpjava-msvc log
file. For more details, refer to the LogonUser function in the section "Client/Server
Access Control Functions" of the Windows NT Platform Software Developer’s Kit.
Status Code: 505
Message: Cannot connect to the NB-Java authentication service on the configured port -
configured_port_number.