Troubleshooting guide

Chapter 4, Status Codes and Messages 175
Status Codes
1. Check the file list for the class and the exclude and include lists on the client to verify
that the client has files that are eligible for backup. For example, this status code can
appear if the exclude list on the client excludes all files.
2. To obtain detailed troubleshooting information, create activity logs for bptm and
bpdbm on the server. Then, retry the operation and check the resulting activity logs.
Status Code: 254
Message: server name not found in the bp.conf file
Explanation: This error should not occur through normal use of NetBackup.
Recommended Action: Save all error information and call customer support.
Status Code: 500
Message: NB-Java application server not accessible - maximum number of connections
exceeded.
Explanation: Indicates that an attempted login failed because the maximum number of
NetBackup-Java user services has been achieved. Although the number of allowed user
services is very large (>100), it is possible to reach the maximum.
Recommended Action: Ask other users to log off (this limit is not configurable).
Status Code: 501
Message: You are not authorized to use this application.
Explanation: The user is not authorized to use one of the NetBackup Java Administration
utilities on the host specified in the login dialog.
Recommended Action: Check the /usr/openv/java/auth.conf file on the host
specified in the NetBackup-Java login dialog for the proper authorization. If the
auth.conf file does not exist, it must be created with the proper entry for this user name.
Refer to the NetBackup System Administrator’s Guide - UNIX for more details on the
auth.conf file.
Status Code: 502
Message: No authorization entry exists in the auth.conf file for username username.
None of the NB-Java applications are available to that user.
Explanation: The user name is not authorized to use any NetBackup-Java applications on
the host specified in the login dialog.