Troubleshooting guide

Status Codes
174 NetBackup Troubleshooting Guide - UNIX
Recommended Action: Activate the class and retry the operation.
Status Code: 248
Message: there are no active classes in the configuration database
Explanation: No active class was found that would satisfy the request.
Recommended Action: Activate the appropriate class and retry the operation.
Status Code: 249
Message: the file list is incomplete
Explanation: The server timed out while waiting for the client to finish sending the file
list, or a sequencing problem occurred.
Recommended Action: Obtain additional information by first creating activity logs and
then attempting to recreate the error. The activity logs to create are as follows:
◆ On the server, bptm, bpbrm, and bpdbm.
◆ On UNIX and Windows NT/2000 clients, bpbkar.
◆ On other clients, bpcd.
To increase the amount of information included in the logs, see “Activity Logs on PC
Clients” on page 66.
Status Code: 250
Message: the image was not created with TIR information
Explanation: This is an internal error and should not be seen by customers.
Recommended Action: Obtain detailed troubleshooting information by creating activity
logs for bptm and bpdbm on the server. Then, retry the operation and check the resulting
activity logs.
Status Code: 251
Message: the TIR information is zero length
Explanation: For a true-image backup, the client sent no file information to the master
server. NetBackup discovered this condition when it attempted to write the TIR
information to media.
Recommended Action: