Troubleshooting guide

Problem Report Information
6 NetBackup Troubleshooting Guide - UNIX
Did this occur during or shortly after any of the following:
_____ Initial Installation
_____ Configuration change (explain)
_____ System change or problem (explain)
_____ Have you seen the problem before: (if so, what did you do that time)
Logs or other failure data you have saved:
_____ All log entries report
_____ Media Manager debug logs
_____ NetBackup activity logs
_____ System logs (UNIX)
_____ Event Viewer Application logs (Windows NT/2000)
Can you communicate with us through any of the following:
_____ ftp
_____ telnet
_____ email
_____ fax
Gathering Information for NetBackup-Java
If you encounter problems with the NetBackup-Java applications, use the following
methods to gather data for VERITAS support.
The following scripts are available for gathering information:
◆ The NetBackup-Java administration application startup script, jnbSA, logs data to a
log file in /usr/openv/java/logs. At startup, the script tells you which file in this
directory it is logging to. Normally, this file does not become very large (usually less
than 2 KB). Changing the debugLevel option in the Launch.properties file is a
way to get more data written to the log file. However, do not change this option
without consulting VERITAS customer support.
◆ The /usr/openv/java/get_trace script provides a Java virtual machine stack
trace for support to analyze. This stack trace is written to the log file associated with
the instance of execution (see previous bullet).
◆ The /usr/openv/netbackup/bin/goodies/support script creates a file
containing data necessary for customer support to debug any problems you
encounter. For more details, consult the usage information of the script by using
support -h.