Troubleshooting guide

Chapter 4, Status Codes and Messages 167
Status Codes
Do this on the server where the storage unit is connected.
On a Windows NT/2000 NetBackup server, executing
netstat -a
prints out several lines of output. If bpcd is listening, one of those lines is similar
to the following:
TCP myhost:bpcd 0.0.0.0:0 LISTENING
Do this on the server where the storage unit is connected.
b. If bpcd seems to be operating correctly, create bpsched and bpcd activity log
directories and retry the operation. Check the resulting activity logs for records of
an earlier failure.
After each backup, the scheduler checks the storage unit to see how many drives
are available (in case the backup caused a drive to be automatically downed). If
bpsched cannot communicate with bpcd, it sets the number of available drives
in that storage unit to 0 and further backups to that storage unit during this
backup session will fail.
The number of available drives remains at 0 until the scheduler is initialized
again.
c. If the cause of the problem is not obvious, perform some of the steps in
“Resolving Network Communication Problems” on page 24.
Status Code: 220
Message: database system error
Explanation: The bpdbm process (NetBackup Database Manager service on Windows
NT/2000) could not create a directory path for its configuration catalogs due to the failure
of a system call. This is usually due to a permission problem or an “out of space”
condition.
Recommended Action: Create an activity log directory for bpdbm and retry the operation.
Check the resulting activity log for information.
Status Code: 221
Message: continue
Explanation: This status code is used in coordinating communication between various
NetBackup processes and normally does not occur. If the logs show that it is associated
with a subsequent error, it usually indicates a communication problem. In this case,
concentrate your troubleshooting efforts on the subsequent error.