Troubleshooting guide

Chapter 4, Status Codes and Messages 165
Status Codes
1. On a UNIX master server, verify that the NetBackup database manager (bpdbm)
process is running. On a Windows NT/2000 master server, verify that the NetBackup
Database Manager service is running.
2. For detailed troubleshooting information, create activity log directories for bpsched
and bpdbm on the master server and retry the operation. Then, check the resulting
activity logs.
Status Code: 217
Message: failed reading storage unit database information
Explanation: During its periodic checking of the NetBackup configuration, the
NetBackup scheduler process (bpsched) could not read the storage unit configuration.
Recommended Action:
1. On a UNIX server, verify that the NetBackup database manager (bpdbm) process is
running. On a Windows NT/2000 server, verify that the NetBackup Database
Manager service is running.
2. Attempt to view the storage unit configuration by using the NetBackup
administration interface.
3. For detailed troubleshooting information, create activity logs for bpsched and bpdbm
on the master server and retry the operation. Then, check the resulting activity logs.
Ensure that the correct master server is being specified for the connection.
Status Code: 218
Message: failed reading class database information
Explanation: During the periodic checking of the NetBackup configuration, the
NetBackup scheduler process (bpsched) could not read the class (backup policy)
configuration.
Recommended Action:
1. On a UNIX server, verify that the NetBackup Database Manager (bpdbm) process is
running. On a Windows NT/2000 server, verify that the NetBackup Database
Manager service is running.
2. Attempt to view the class configuration by using the NetBackup administration
interface.